Trainee Manager

McDonald's United Kingdom; Maidstone; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Pension scheme

Meal allowance

Employee discounts

much more...

Job summary

McDonald's United Kingdom is seeking a shift manager to lead a large restaurant team, deliver exceptional customer service, and drive sales across all day parts while upholding brand standards.

You will coach and develop a 100+ crew, monitor busy shifts (including weekends/bank holidays), reallocate resources as needed, and collaborate with management to ensure a safe, fast, friendly guest experience.

Qualifications

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• Accomplish all shift work requirements by orienting, assisting and coaching employees
• Ensure standards are met by following production, productivity, quality and customer service standards
• Monitor operations, reallocating resources and solving operational problems
• Build sales, growing profitability and delivering an outstanding customer experience
• Lead and manage a team of 100+ employees

Skills

Leadership

Customer service

People management

Problem solving

Communication

Team coaching

Adaptability

Job description

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons, Evenings & Overnights . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes

• Holiday pay
• Service Awards
• Enrolment in Pension scheme
• Meal allowance
• Employee discounts from top high street and online brands
• much more...