Trainee Customer Service Coordinator

Simarco International; Bury; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Full training and support

25 days annual leave

8 bank holidays

Company Pension Scheme

Discount platform

Job summary

Simarco International in Bury, Greater Manchester is seeking a proactive Trainee Customer Service Coordinator to join our busy team. You will learn how to handle customer enquiries, track deliveries and build strong relationships while gaining hands-on experience in a global logistics environment. No logistics experience?

No problem. We provide full training, a supportive team, and clear career progression.

Qualifications

• GCSE English and Maths are required.
• Excellent written and verbal communication skills are essential.
• Willingness to learn and develop in a logistics environment.
• Strong IT skills including basic Microsoft Office.
• No logistics experience required; training provided.

Responsibilities

• Learn the ropes and gain hands-on experience in customer service.
• Handle customer enquiries and keep them updated.
• Track deliveries and coordinate collections for customers.
• Support account management and build strong business relationships.
• Work with colleagues to ensure smooth operations.

Skills

Friendly communicator

Organised

Willing to learn

Team player

Positive attitude

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Job Title: Trainee Customer Service Coordinator

Location: Bury, Greater Manchester

Salary: Competitive

Hours: Monday to Friday - 9am to 5.30pm (1-hour unpaid lunch)

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

Ready to Kick-Start Your Career?

Are you friendly, organised and enjoy chatting to people? Looking for an opportunity to learn new skills, gain experience and build a career? Then we want to hear from you!

We're looking for an enthusiastic Trainee Customer Service Coordinator to join our busy Customer Service team at Simarco International.

No logistics experience? No problem! We'll teach you everything you need to know. All you need is a great attitude, exceptional written and verbal communication skills and a willingness to learn!

Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success!

The Simarco Culture and values...

~ Communication ~ Innovation ~ Accountability ~ Integrity ~

What's in it for you:

• Full training and ongoing support to help you succeed.
• The opportunity to build valuable customer service, communication and business skills.
• Hands-on experience within a busy international logistics company.
• A friendly, supportive team where you'll be encouraged to learn and develop.
• A varied role where no two days are the same!
• We offer a highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Discount platform - including top high street retailers
• Full training and support
• Regular engagement initiative including treat days!
• Learning Management System for continuous learning
• Mental health forum in place to support with well being
• Simarco Stars - recognition & rewards

What are we looking for:

• A friendly, confident communicator with the ability to speak to customers and colleagues throughout the business.
• Someone organised, enthusiastic and eager to learn.
• A positive attitude and a great team spirit.
• Good IT skills, including basic Microsoft Office knowledge.
• GCSE passes in English and Maths.
• Previous customer service experience will be a huge bonus

What will you be doing:

You'll start by learning the ropes, gaining hands-on experience and developing the skills needed to become a confident Customer Service professional.

• Helping customers with enquiries and keeping them updated.
• Tracking deliveries and collections for customers
• Account Management - learning how to build business relationships and provide top notch service.
• Supporting customer accounts and preparing reports.
• Working with colleagues to keep everything running smoothly.
• Learning new skills and getting involved in a variety of tasks.

Your Future Starts Here!

This isn't just about finding your next job - it's about building a career!

Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.