European Operator

Simarco International; Stoke-on-Trent; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Company Pension Scheme

Full training and support

Cycle to work scheme

Pizza Fridays

Job summary

Simarco International in Stoke-on-Trent is seeking a dedicated European Operator (Planner) to coordinate the movement of goods across Europe, ensuring high service levels and efficient delivery. You will liaise with clients, suppliers and internal teams to optimise routes and trailer payloads.

The role demands strong knowledge of European freight processes, a proactive mindset and excellent customer service.

Qualifications

• Experience in European road freight forwarding.
• Knowledge of customs procedures – full training provided if required.
• Strong customer service and commercial awareness.
• Ability to consolidate cargo and maximise trailer payloads.
• Proactive problem solving and independent working style.

Responsibilities

• Plan and coordinate the smooth, cost-effective movement of goods across Europe.
• Take ownership of customer enquiries and deliver high service standards.
• Stay up to date with European transport regulations and market trends.
• Collaborate with departments to streamline processes and improve operational efficiency.

Skills

European road freight experience

Customer service excellence

European route planning

Problem solving

Independent work

Job description

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

Are you an experienced European Road Freight Operator with a passion for logistics, planning, and delivering exceptional customer service? We are currently recruiting for a dynamic and detail-oriented European Operator (Planner) to join our fast-paced and friendly team in Stoke on Trent.

Here at Simarco, we believe that people are the heart of our business.It is their professionalism, dedication and experience that continues to be at the core of our success!

The Simarco Culture…

~ Communicate ~ Innovation ~ Accountability ~ Integrity ~

Key Skills and Qualifications to succeed in this role:

• Experience in European road freight forwarding
• High level of customer service both face to face, via the telephone and email
• Strong geographical knowledge and ability to plan European Groupage Trailers
• Excellent customer service and commercial awareness
• A proactive, problem-solving mindset and ability to work independently
• Knowledge of customs procedures – (full training will be provided if required)
• Ability to consolidate cargo in the UK, with a good understanding on how to maximise their trailer payloads.
• A European language would be a bonus but isn’t essential!
• Planning and coordinating the smooth and cost-effective movement of goods across Europe
• Consistently utilise your customer service skills as you will be building strong relationships with clients, suppliers and partners
• Maximising trailer payloads and consolidating cargo efficiently
• Taking ownership of customer enquiries, problem solving and delivering high service standards
• Staying up to date with European transport regulations, customs procedures and market-trends
• Understanding profit & loss and contributing to the company’s long-term success
• Collaborate with various departments to streamline processes and improve operational efficiency
• Collaborate with various departments to streamline processes and improve operational efficiency

We can offer you:

• We offer a highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Full training and support
• Cycle to work scheme
• Regular engagement initiative including treat days and Pizza Fridays!
• Learning Management System for continuous learning
• Mental health forum in place to support with well being
• Simarco Stars – Awards and Recognition

Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings.We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.