European Import/Export Administrator

Simarco International; Stoke-on-Trent; On-site; GBP 36,000 - 55,000; Full time

Benefits offered by this job

Pension scheme

25 days leave

Discount platform

Training and support

Cycle to work

Job summary

Simarco International in Stoke-on-Trent is seeking a sharp European Import/Export Administrator to keep our European operations running smoothly. You’ll manage documentation, bookings, and customer service to ensure exports are on time and compliant.

You will liaise with clients, overseas agents, hauliers, and internal teams, input data accurately, check invoices for customs, and raise export documents with the Internal Customs Team. We offer strong training and career development.

Qualifications

• Proven experience in a similar role (logistics or transport sector experience is highly desirable).
• Strong communication skills - both written and verbal.
• Excellent organisational skills with the ability to prioritise and work to deadlines using own initiative.
• A high level of accuracy and attention to detail.
• Problem-solving skills, numerate and a customer-first approach.
• Liaising with clients, overseas agents, and internal departments.
• Taking bookings from Operations and accurately inputting them into the system.
• Checking customer invoices to ensure customs compliance.
• Working with the Internal Customs Team to raise export documentation.
• Coordinating with overseas customs clearance agents.
• Extracting and managing data from third-party systems.
• Resolving and managing queries and complaints courteously and efficiently.
• Charging and costing shipments accurately.
• Resolving issues with hauliers when required.

Responsibilities

• Manage daily import/export tasks for European operations.
• Coordinate bookings from Operations and input into the system.
• Input and check customer invoices for customs compliance.
• Raise export documentation with Internal Customs Team and liaise with overseas agents.
• Coordinate with hauliers and internal teams to ensure timely, compliant shipments.
• Resolve queries and complaints in a courteous, efficient manner.
• Accurately charge and cost shipments and extract data from third-party systems.

Skills

Logistics experience

Communication

Organisational skills

Attention to detail

Customer service

Data entry

Customs documentation

Problem solving

Job description

Job Title: European Import/Export Administrator

Location: Stoke on Trent

Salary: Market leading

Hours: Monday to Friday - 37.5 hours per week

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

We’re looking for a sharp, organised European Import/Export Administrator to help keep our European Operations running like clockwork. Already working in global logistics and experienced in documentation, collections, deliveries, and top-notch customer service? Then we want to hear from you - from managing daily tasks to coordinating with clients, overseas agents, hauliers, and internal teams, you’ll be the go-to person ensuring every export runs smoothly, on time, and fully compliant.

Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success!

The Simarco Culture and values…

~ Communication ~ Innovation ~ Accountability ~ Integrity ~

Key Skills and Qualifications to succeed in this role:

• Proven experience in a similar role (logistics or transport sector experience is highly desirable)
• Strong communication skills - both written and verbal
• Excellent organisational skills with the ability to prioritise and work to deadlines using own initiative
• A high level of accuracy and attention to detail
• Problem-solving skills, numerate and a customer-first approach
• Liaising with clients, overseas agents, and internal departments
• Taking bookings from Operations and accurately inputting them into the system
• Checking customer invoices to ensure customs compliance
• Working with the Internal Customs Team to raise export documentation
• Coordinating with overseas customs clearance agents
• Extracting and managing data from third-party systems
• Resolving and managing queries and complaints courteously and efficiently
• Charging and costing shipments accurately
• Resolving issues with hauliers when required

We can offer you:

• We offer a highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Discount platform - including top high street retailers
• Full training and support
• Cycle to work & Tusker car scheme
• Learning Management System for continuous learning
• Mental health forum in place to support with well being

Simarco takes pride in being a great place to work, offering excellent training and career development opportunities.

Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings.We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.