Trainee Claims Consultant - Hybrid, Bonus & Pension

CKB Recruitment; Gloucester; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Employer pension 10%

25 days annual leave + bank holidays

Private healthcare after 3 months

Hybrid working

Free onsite parking

Job summary

CKB Recruitment is recruiting a Trainee Claims Consultant for a hybrid role in South Cerney, Gloucestershire, offering a salary of £26,000–£28,500 with up to 10% annual bonus and a 10% employer pension. You will support income protection and critical illness claims, learning to assess evidence and keep claimants informed throughout the process.

You will build knowledge through handling claims from notification to review, with a focus on customer service, accuracy, and regulatory compliance.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to explain complex information clearly.
• Excellent attention to detail and a methodical approach.
• Confidence reviewing information and recommending decisions.

Responsibilities

• Support claims management from initial notification through ongoing review.
• Provide clear, proactive updates using claimant's preferred communication method.
• Obtain, review and refer medical and financial information.
• Consider relevant employment and occupational information.
• Identify when third-party support is needed and liaise with providers.
• Recognise and investigate potential fraud concerns, escalating appropriately.
• Follow relevant procedures and regulatory requirements.
• Work with colleagues to deliver a consistent, professional claims service.

Skills

Customer service

Relationship building

Communication

Attention to detail

Calm under pressure

Team collaboration

Regulatory understanding

Education

GCSE Maths and English (C/4 or above)

Job description

CKB Recruitment is recruiting a Trainee Claims Consultant for a hybrid role in South Cerney, Gloucestershire, offering a salary of £26,000–£28,500 with up to 10% annual bonus and a 10% employer pension. You will support income protection and critical illness claims, learning to assess evidence and keep claimants informed throughout the process.

You will build knowledge through handling claims from notification to review, with a focus on customer service, accuracy, and regulatory compliance.