Hybrid Claims Trainee: Help with Income Protection

CKB Recruitment Ltd; Gloucester; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Employer pension 10%

25 days annual leave

Private healthcare after three months

Health cash plan

Death-in-service cover four times base

Free eye care

Employee Assistance Programme

Hybrid working

Free onsite parking

Job summary

CKB Recruitment Ltd is seeking a Trainee Claims Consultant for a hybrid role in Gloucestershire. You will help customers through the income protection and critical illness claims process, from initial notification to ongoing payments, while developing technical knowledge.

Ideal candidates will have 2–3 years in a similar role or transferable skills, strong customer service, and an ability to explain complex information clearly.

Qualifications

• Two to three years relevant experience in a similar role or transferable skills.
• GCSE Maths and English at grade C/4+ or equivalent.
• Strong customer service and relationship-building skills.
• Ability to explain complex information clearly.
• Attention to detail and a methodical approach.

Responsibilities

• Support claims management from initial notification through ongoing review.
• Provide clear, proactive updates using the claimant's preferred communication method.
• Obtain, review and refer medical and financial information.
• Consider relevant employment and occupational information.
• Identify when third-party support is needed and liaise with providers.
• Recognise and investigate potential fraud concerns, escalating appropriately.
• Follow relevant procedures and regulatory requirements.
• Work with colleagues to deliver a consistent, professional claims service.

Skills

Customer service

Relationship-building

Explain complex information

Attention to detail

Prioritization

Communication under pressure

Education

GCSE Maths and English (C/4+)

Progress towards professional qualification (advantageous)

Job description

CKB Recruitment Ltd is seeking a Trainee Claims Consultant for a hybrid role in Gloucestershire. You will help customers through the income protection and critical illness claims process, from initial notification to ongoing payments, while developing technical knowledge.

Ideal candidates will have 2–3 years in a similar role or transferable skills, strong customer service, and an ability to explain complex information clearly.