Trainee Claims Specialist — Hybrid Role

CKB Recruitment Ltd; South Cerney; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Employer pension 10%

25 days annual leave

Private healthcare after 3 months

Health cash plan

Death-in-service cover

Hybrid working

Free onsite parking

Job summary

CKB Recruitment Ltd is seeking a Trainee Claims Consultant in South Cerney, Gloucestershire. Hybrid working, salary £26,000-£28,500, with an annual bonus up to 10% and a 10% employer pension.

You’ll help customers through the claims process while developing your technical knowledge. Prior claims experience helps, but transferable customer support or investigation skills are also suitable.

Qualifications

• 2–3 years' experience in a similar role or transferable skills.
• GCSE Maths and English at grade C/4+ or equivalent.
• Financial services experience helpful but not essential.
• Ability to explain complex information clearly.

Responsibilities

• Support claims management from notification through ongoing review.
• Provide clear updates via claimant's preferred method.
• Obtain, review and refer medical and financial information.
• Consider relevant employment and occupational information.
• Escalate third-party support when needed.
• Identify potential fraud and escalate appropriately.
• Follow procedures and regulatory requirements.

Skills

Customer service

Communication

Attention to detail

Problem solving

Calm under pressure

Team collaboration

Education

GCSE Maths & English (C/4+)

Professional qualification (advantageous)

Job description

CKB Recruitment Ltd is seeking a Trainee Claims Consultant in South Cerney, Gloucestershire. Hybrid working, salary £26,000-£28,500, with an annual bonus up to 10% and a 10% employer pension.

You’ll help customers through the claims process while developing your technical knowledge. Prior claims experience helps, but transferable customer support or investigation skills are also suitable.