Trainee Claims Consultant

CKB Recruitment Ltd; Cirencester; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Employer pension 10%

25 days leave + bank holidays

Hybrid working

Private healthcare after 3 months

Health cash plan

Death-in-service cover

Free eye care

Employee Assistance Programme

Volunteering days

Job summary

CKB Recruitment Ltd is seeking a Trainee Claims Consultant for a South Cerney role in Gloucestershire. The position involves managing income protection and critical illness claims, from notification through to ongoing payments, with hybrid working and a 10% annual bonus potential.

You’ll learn to assess evidence, explain decisions clearly and support claimants with empathy while meeting regulatory requirements. Prior claims or customer-service experience is helpful but not essential.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to explain complex information clearly.
• Excellent attention to detail and a methodical approach.
• Confidence reviewing information and recommending decisions.
• Experience handling challenging conversations or resolving conflict.
• Ability to stay calm under pressure and manage competing priorities.
• Collaborative attitude and willingness to learn.
• Understanding of regulations relevant to your work.

Responsibilities

• Supporting claims management from initial notification through to ongoing review.
• Providing clear, proactive updates using each claimant's preferred communication method.
• Obtaining, reviewing and referring medical and financial information.
• Considering relevant employment and occupational information.
• Identifying when third-party support is needed and liaising with providers.
• Recognising and investigating potential fraud concerns, escalating appropriately.
• Following relevant procedures and regulatory requirements.
• Working with colleagues to deliver a consistent, professional claims service.

Skills

Customer service

Communication

Attention to detail

Decision making

Calm under pressure

Team player

Regulatory understanding

Education

GCSE Maths & English (C/4+)

Job description

Trainee Claims Consultant

South Cerney, Gloucestershire £26,000-£28,500

Hybrid Working Annual Bonus up to 10% 10% Employer-Funded Pension

Looking for a role where your ability to listen, solve problems and support people can make a real difference?

CKB Recruitment is looking for a Trainee Claims Consultant to join a highly regarded financial services organisation in South Cerney.

You’ll help customers through the claims process while developing your technical knowledge. This opportunity could suit someone with claims experience or transferable skills from customer support, case management, investigation or handling complex queries.

The Opportunity

Reporting to the Claims Team Leader, you’ll work towards managing a portfolio of income protection and critical illness claims, from initial notification through to reviewing ongoing payments.

You’ll learn to assess evidence, support fair decisions and keep claimants informed throughout the process. It's a role combining attention to detail with empathy, sound judgement and the confidence to handle sensitive conversations.

What You’ll Be Doing

• Supporting claims management from initial notification through to ongoing review.

• Providing clear, proactive updates using each claimant's preferred communication method.

• Obtaining, reviewing and referring medical and financial information.

• Considering relevant employment and occupational information.

• Identifying when third-party support is needed and liaising with providers.

• Recognising and investigating potential fraud concerns, escalating appropriately.

• Following relevant procedures and regulatory requirements.

• Working with colleagues to deliver a consistent, professional claims service.

What We’re Looking For

You’ll bring two to three years’ relevant experience in a similar role or a role offering transferable skills. Previous financial services experience would be helpful, but is not essential.

You should demonstrate:

• Strong customer service and relationship-building skills.

• The ability to explain complex information clearly.

• Excellent attention to detail and a methodical approach.

• Confidence reviewing information and recommending decisions.

• Experience handling challenging conversations or resolving conflict.

• The ability to stay calm under pressure and manage competing priorities.

• A collaborative attitude and willingness to learn.

• An understanding of regulations relevant to your work.

You should haveGCSE Maths and English at grade C/4 or above, or equivalent as a minimum.

A relevant professional qualification, or progress towards one, would be advantageous.

An Excellent Place to Work

With approximately 80 employees, the business is large enough to offer career opportunities while remaining small enough for colleagues to know one another.

Staff turnover is exceptionally low, and opportunities like this rarely arise. Training, development and a stable, enjoyable working environment are priorities.

The impressive, purpose-built offices sit near theSouth Cerney lakes, with comfortable lunch, breakout and relaxation areas.

CKB Recruitment has visited several times and has always been impressed by both the people and the working environment.

Salary and Benefits

• £26,000-£28,500 basic salary, depending on experience.

• Annual performance-related bonus of up to 10%, based on agreed KPIs.

• 10% non-contributory employer pension.

• 25 days' annual leave plus bank holidays.

• Two additional paid volunteering days each year.

• Private healthcare after three months.

• Health cash plan.

• Death-in-service cover of four times basic salary.

• Free eye care.

• Employee Assistance Programme.

• Discounted membership investment opportunities.

• Staff away days and social events.

• Hybrid working.

• Free onsite parking.

Hours and Hybrid Working

Monday to Friday, 8.45am-5pm, with a one-hour lunch break - 36.25 hours per week.

Based inSouth Cerney, Gloucestershire, with office attendance approximatelytwo to three days per weekand the remaining days working from home.

If you enjoy investigating queries, getting the details right and supporting people through challenging situations, we'd love to hear from you.