Trainee Claims Consultant

CKB Recruitment Ltd; Gloucester; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Employer pension 10%

25 days annual leave

Private healthcare after three months

Health cash plan

Death-in-service cover four times base

Free eye care

Employee Assistance Programme

Hybrid working

Free onsite parking

Job summary

CKB Recruitment Ltd is seeking a Trainee Claims Consultant for a hybrid role in Gloucestershire. You will help customers through the income protection and critical illness claims process, from initial notification to ongoing payments, while developing technical knowledge.

Ideal candidates will have 2–3 years in a similar role or transferable skills, strong customer service, and an ability to explain complex information clearly.

Qualifications

• Two to three years relevant experience in a similar role or transferable skills.
• GCSE Maths and English at grade C/4+ or equivalent.
• Strong customer service and relationship-building skills.
• Ability to explain complex information clearly.
• Attention to detail and a methodical approach.

Responsibilities

• Support claims management from initial notification through ongoing review.
• Provide clear, proactive updates using the claimant's preferred communication method.
• Obtain, review and refer medical and financial information.
• Consider relevant employment and occupational information.
• Identify when third-party support is needed and liaise with providers.
• Recognise and investigate potential fraud concerns, escalating appropriately.
• Follow relevant procedures and regulatory requirements.
• Work with colleagues to deliver a consistent, professional claims service.

Skills

Customer service

Relationship-building

Explain complex information

Attention to detail

Prioritization

Communication under pressure

Education

GCSE Maths and English (C/4+)

Progress towards professional qualification (advantageous)

Job description

Trainee Claims Consultant

South Cerney, Gloucestershire £26,000 £28,500

Hybrid Working Annual Bonus up to 10% 10% Employer-Funded Pension

Looking for a role where your ability to listen, solve problems and support people can make a real difference?

CKB Recruitment is looking for a Trainee Claims Consultant to join a highly regarded financial services organisation in South Cerney.

You ll help customers through the claims process while developing your technical knowledge. This opportunity could suit someone with claims experience or transferable skills from customer support, case management, investigation or handling complex queries.

The Opportunity

Reporting to the Claims Team Leader, you ll work towards managing a portfolio of income protection and critical illness claims, from initial notification through to reviewing ongoing payments.

You ll learn to assess evidence, support fair decisions and keep claimants informed throughout the process. It s a role combining attention to detail with empathy, sound judgement and the confidence to handle sensitive conversations.

What You ll Be Doing

• Supporting claims management from initial notification through to ongoing review.

• Providing clear, proactive updates using each claimant s preferred communication method.

• Obtaining, reviewing and referring medical and financial information.

• Considering relevant employment and occupational information.

• Identifying when third-party support is needed and liaising with providers.

• Recognising and investigating potential fraud concerns, escalating appropriately.

• Following relevant procedures and regulatory requirements.

• Working with colleagues to deliver a consistent, professional claims service.

What We re Looking For

You ll bring two to three years relevant experience in a similar role or a role offering transferable skills. Previous financial services experience would be helpful, but is not essential.

You should demonstrate:

• Strong customer service and relationship-building skills.

• The ability to explain complex information clearly.

• Excellent attention to detail and a methodical approach.

• Confidence reviewing information and recommending decisions.

• Experience handling challenging conversations or resolving conflict.

• The ability to stay calm under pressure and manage competing priorities.

• A collaborative attitude and willingness to learn.

• An understanding of regulations relevant to your work.

GCSE Maths and English at grade C/4 or above, or equivalent as a minimum.

A relevant professional qualification, or progress towards one, would be advantageous.

An Excellent Place to Work

With approximately 80 employees, the business is large enough to offer career opportunities while remaining small enough for colleagues to know one another.

Staff turnover is exceptionally low, and opportunities like this rarely arise. Training, development and a stable, enjoyable working environment are priorities.

The impressive, purpose-built offices sit near the South Cerney lakes, with comfortable lunch, breakout and relaxation areas.

Salary and Benefits

• £26,000 £28,500 basic salary, depending on experience.

• Annual performance-related bonus of up to 10%, based on agreed KPIs.

• 10% non-contributory employer pension.

• 25 days annual leave plus bank holidays.

• Two additional paid volunteering days each year.

• Private healthcare after three months.

• Health cash plan.

• Death-in-service cover of four times basic salary.

• Free eye care.

Employee Assistance Programme.

• Discounted membership investment opportunities.

• Staff away days and social events.

• Hybrid working.

• Free onsite parking.

Hours and Hybrid Working

Monday to Friday, 8.45am 5pm, with a one-hour lunch break 36.25 hours per week.

Based in South Cerney, Gloucestershire, with office attendance approximately two to three days per week and the remaining days working from home.

If you enjoy investigating queries, getting the details right and supporting people through challenging situations, we d love to hear from you.