Trainee Claims Consultant - Hybrid, 10% Bonus & Pension

CKB Recruitment Ltd; Cirencester; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Employer pension 10%

25 days leave + bank holidays

Hybrid working

Private healthcare after 3 months

Health cash plan

Death-in-service cover

Free eye care

Employee Assistance Programme

Volunteering days

Job summary

CKB Recruitment Ltd is seeking a Trainee Claims Consultant for a South Cerney role in Gloucestershire. The position involves managing income protection and critical illness claims, from notification through to ongoing payments, with hybrid working and a 10% annual bonus potential.

You’ll learn to assess evidence, explain decisions clearly and support claimants with empathy while meeting regulatory requirements. Prior claims or customer-service experience is helpful but not essential.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to explain complex information clearly.
• Excellent attention to detail and a methodical approach.
• Confidence reviewing information and recommending decisions.
• Experience handling challenging conversations or resolving conflict.
• Ability to stay calm under pressure and manage competing priorities.
• Collaborative attitude and willingness to learn.
• Understanding of regulations relevant to your work.

Responsibilities

• Supporting claims management from initial notification through to ongoing review.
• Providing clear, proactive updates using each claimant's preferred communication method.
• Obtaining, reviewing and referring medical and financial information.
• Considering relevant employment and occupational information.
• Identifying when third-party support is needed and liaising with providers.
• Recognising and investigating potential fraud concerns, escalating appropriately.
• Following relevant procedures and regulatory requirements.
• Working with colleagues to deliver a consistent, professional claims service.

Skills

Customer service

Communication

Attention to detail

Decision making

Calm under pressure

Team player

Regulatory understanding

Education

GCSE Maths & English (C/4+)

Job description

CKB Recruitment Ltd is seeking a Trainee Claims Consultant for a South Cerney role in Gloucestershire. The position involves managing income protection and critical illness claims, from notification through to ongoing payments, with hybrid working and a 10% annual bonus potential.

You’ll learn to assess evidence, explain decisions clearly and support claimants with empathy while meeting regulatory requirements. Prior claims or customer-service experience is helpful but not essential.