Trainee Car Service Advisor – Start in Auto, Grow Your Skills

Jago Consultants; Eastbourne; On-site; GBP 10,000 - 15,000; Full time

Job summary

Jago Consultants in Eastbourne is seeking a Trainee Customer Service Advisor to join a busy dealership team. No automotive experience is required as full training will be provided, but strong customer service skills are essential.

The role focuses on explaining service needs, costs, and timelines to customers, with opportunities to up-sell and build customer rapport. Salary is stated as Minimum Wage plus bonus and a full training path will be provided.

Qualifications

• Experience in customer service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

Responsibilities

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Skills

Customer service

Customer rapport

Full driving licence

Job description

Jago Consultants in Eastbourne is seeking a Trainee Customer Service Advisor to join a busy dealership team. No automotive experience is required as full training will be provided, but strong customer service skills are essential.

The role focuses on explaining service needs, costs, and timelines to customers, with opportunities to up-sell and build customer rapport. Salary is stated as Minimum Wage plus bonus and a full training path will be provided.