Trainee Car Service Advisor – Customer-Driven Growth

Jago Consultants; Winchester; On-site; GBP 22,000 - 24,000; Full time

Job summary

Jago Consultants is supporting a Winchester car main dealership to recruit a Trainee Customer Service Advisor. No automotive experience is required, but a strong customer service background is essential and a full driving licence is required to work on-site.

You will handle service advice, estimate costs, upsell where appropriate, and keep accurate customer and vehicle records, including invoicing and warranty documentation.

Qualifications

• Previous experience within Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence is required.

Responsibilities

• Explain required service and repair work to customers professionally.
• Advise on estimated costs of repairs and work to be undertaken.
• Upsell additional products where appropriate to customers’ needs.
• Communicate timescales and collection arrangements.
• Produce job cards on the in-house computer system.
• Update customer and vehicle records.
• Document all warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Strong customer service

Enthusiastic about motor trade

Confidence with upsell opportunities

Tools

In-house computer system

Job description

Jago Consultants is supporting a Winchester car main dealership to recruit a Trainee Customer Service Advisor. No automotive experience is required, but a strong customer service background is essential and a full driving licence is required to work on-site.

You will handle service advice, estimate costs, upsell where appropriate, and keep accurate customer and vehicle records, including invoicing and warranty documentation.