Trainee Customer Service Advisor

Jago Consultants; Eastbourne; On-site; GBP 10,000 - 15,000; Full time

Job summary

Jago Consultants in Eastbourne is seeking a Trainee Customer Service Advisor to join a busy dealership team. No automotive experience is required as full training will be provided, but strong customer service skills are essential.

The role focuses on explaining service needs, costs, and timelines to customers, with opportunities to up-sell and build customer rapport. Salary is stated as Minimum Wage plus bonus and a full training path will be provided.

Qualifications

• Experience in customer service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

Responsibilities

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Skills

Customer service

Customer rapport

Full driving licence

Job description

We are working on an exciting new role with a Main Car Dealership in the Eastbourne area of East Sussex.

My client are actively looking for a Trainee Customer Service Advisor to join their friendly and busy team.

No Automotive experience necessary – this is a great role for someone who wants to start in the motor trade – full training will be given, however strong organisational skills, a friendly manner and a strong customer service background are essential.

Job Role – Motor Vehicle Customer Service Advisor

Salary – Minimum Wage + bonus

Trainee Customer Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Trainee Customer Service Advisor position you will have:

• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Trainee Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.

Trainee Customer Service Advisor • Eastbourne, GB