Trainee Call Centre Agent

SwiftSwitch; Greater London; In loco; GBP 16.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Buzzing office environment

Lunch/after work venues nearby

Regular nights outs

Christmas/NYE break

Descrizione del lavoro

SwiftSwitch Ltd is offering a Trainee Call Centre Agent position in London. You will learn to liaise with clients, identify SME requirements, and broker contracts for UK and US markets.

The role focuses on building relationships, delivering high-quality service, and developing sales skills in a buzzing office environment. The programme includes 8-14 weeks of training with potential progression to a full-time role and uncapped commission from deals.

Competenze

• Willingness to learn and develop in sales.
• Able to follow instructions whilst taking initiative.
• Comfort with targets and commissions.

Mansioni

• Develop communication and interpersonal skills to help businesses find the best options, by building relationships and profiling customers.
• Answer customer queries with appropriate recommendations.
• Help businesses save time and money by matching the best utility contract.
• Learn to operate our systems and technology to meet customer needs.
• Be target driven and ready to build your skillset and career.
• Consists of an 8-14 week training period with potential to gain a full-time role.

Conoscenze

Communication skills

Customer service

Goal oriented

Relationship building

Strumenti

CRM software

Descrizione del lavoro

Are you looking for a career based in sales and not sure where to start?

As a Trainee Call Centre Agent, you will be trained how to liaise with clients in order to get them the best possible deals on all of their utility needs. You will learn how to take a consultative approach to customers in order to uncover the businesses requirements and needs by building relationships and brokering contracts for a range of SME’s (Small to Medium size Enterprises) across the UK and US. You need to have the willingness to learn and develop in order to smash targets and reach your full potential.

Due to the recent cost of living crisis and decrease in the UK’s economy, many businesses are struggling to continue to pay the bills.That’s where you come in!

If you enjoy a buzzing work environment and customer service then this opportunity is for you, kick start your career in sales and forge a career with us here at SwiftSwitch!

As a Trainee Call Centre Agent at SwiftSwitch you will be expected to deliver high quality services to our clients. Your main learning aims and responsibilities will consist of:

• – Developing your communication skills and interpersonal skills to help businesses find the best options available to them, by building relationships and profiling customers correctly.
• – Answer any queries customers may have, responding with the appropriate recommendation.
• – Help businesses save time and money by matching the best utility contract to their business.
• – Invest into yourself and the business by expanding your knowledge on both our company and the industry

  as a whole. This would enable you to become the best consultant you can be, opening up other

  opportunities for you such as managerial training.

• – Showing a great attention to detail and organization skills.
• – Learn how to use our systems and technology in order to meet customer needs.
• – Be target driven and hungry to succeed, ready to build your skillset and career.
• – Learn how to be patient and deal with rejection in the appropriate way. You should always be prepared to

  pick yourself back up and stay focused!

• – You will learn to operate and work within our business guidelines and procedures, being professional and respectful at all times.
• – You must also show a willingness to learn and develop both individually and alongside your colleagues.

  Consists of an 8-14 week training period with the potential opportunity to gain a full-time role with us.

Monday-Friday (no weekends)

Benefits:

• Buzzing office environment
• Perfect location for lunch/after work events
• Regular nights outs
• Break during the Christmas/NYE period

What makes a successful candidate?

• – Driven
• – Ability to follow instructions, whilst taking initiative.
• – Ferocious work ethic

Future Prospects

An initial Traineeship course is in place to help you develop your skills and give you the experience you need in the business world. This can lead to a more permanent role where you earn a basic trainee salary, plus uncapped commission from the moment you start doing deals, earning up to £18k+ within your first 6 months with threshold targets being met.

Plenty of scope to progress into senior roles and management training for those that show commitment, promise and consistent high billing, with uncapped commission progressing up to earnings of £38,000 OTE.