Sales Coach and Trainer

SwiftSwitch; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Shoreditch office

Team events

Extra time off at Christmas

Ongoing training

Job summary

SwiftSwitch in Shoreditch, London, seeks a Sales Trainer & Coach to elevate our outbound sales team. This hands-on role involves listening to calls, delivering practical coaching, and providing ongoing development to help consultants build confidence and achieve strong results.

The ideal candidate has at least 2 years' experience coaching or leading a high-volume outbound sales team, enjoys real-time floor support, and can help cross-sell services across Water, Telecoms and Merchant Services.

Qualifications

• At least 2 years' experience coaching, mentoring or leading an outbound sales team.
• Experience coaching within a high-volume outbound sales environment is highly desirable.
• Ability to provide real-time feedback on calls and coaching on objection handling.

Responsibilities

• Deliver daily one-to-one coaching and side-by-side call reviews with sales consultants.
• Listen to live and recorded calls, providing practical feedback that improves performance.
• Coach consultants on objection handling, conversation flow and consultative closing techniques.
• Help consultants identify opportunities to cross-sell additional services including Water, Waste, Telecoms and Merchant Services.
• Improve Trustpilot review performance by coaching consultants on how to confidently ask customers for reviews.
• Work alongside the Dialler Manager to improve call quality, talk time and overall sales behaviours.
• Support the onboarding and ongoing development of new starters.
• Design, deliver and continuously improve training sessions, coaching materials and sales development programmes.

Skills

Coaching

Mentoring

Outbound sales

On-the-floor coaching

Tools

Dialler system

Job description

Shoreditch, United Kingdom | Posted on 09/09/2026

SwiftSwitch help businesses save time and money on their business utility costs by providing a free and impartial account management service. Working closely with UK energy, telecom, payment services, water and waste providers. We manage the entire switchover process from start to finish, removing all of the hassle from what can otherwise be demanding and time consuming tasks. In trying economic times, more and more businesses are looking to save as much as possible on their utility costs. Many do so by turning to comparison sites which can often be overwhelming and confusing for the consumer. SwiftSwitch aim to remove all of the complexities and confusion for our customers giving clear, frank and impartial advice. Our account management service offers a more rounded and personalised feel than the usual price-comparison telesales experience. Unlike many of the price comparison services we endeavour to treat all of our clients with exactly the same high standard of service regardless of their size, consumption or value.

Job Description

About Swift Switch

We’re a growing consultancy based in Shoreditch, helpingbusinesses make smarter choices across energy, payments, telecoms, wastemanagement and water. We pride ourselves on delivering excellent service,building long-term client relationships and developing high-performing salesprofessionals.

As we continue to grow, we're looking for a Sales Trainer& Coach to help take our sales teams to the next level. This is ahands-on role where you'll work directly with our consultants, deliveringpractical training, real-time coaching and ongoing development to help thembuild confidence, improve performance and achieve outstanding results.

The Role

We're looking for someone who loves developing people justas much as they love sales.

This isn't a desk-based training role. You'll be workingalongside the team every day, listening to calls, delivering practical coachingand providing the support and feedback our consultants need to perform at theirbest.

You'll play a key role in driving sales performance,increasing conversions and helping our consultants develop into confident,high-performing multi-utility advisors.

Requirements

What you'll do:

• Deliver daily one-to-one coaching and side-by-side callreviews with sales consultants
• Listen to live and recorded calls, providing practicalfeedback that improves performance
• Coach consultants on objection handling, conversation flowand consultative closing techniques
• Help consultants identify opportunities to cross-selladditional services including Water, Waste, Telecoms and Merchant Services
• Improve Trustpilot review performance by coachingconsultants on how to confidently ask customers for reviews
• Work alongside the Dialler Manager to improve callquality, talk time and overall sales behaviours
• Support the onboarding and ongoing development of newstarters
• Design, deliver and continuously improve trainingsessions, coaching materials and sales development programmes

What we're looking for:

• At least 2 years' experience coaching, mentoring orleading an outbound sales team
• Experience coaching or leading within a high-volumeoutbound sales environment. Experience within business utilities, telecoms,merchant services or a similar B2B sales environment is highly desirable
• Someone who enjoys being on the sales floor, supportingpeople in real time and helping them succeed

What's in it for you:

• Performance-linked commission based on team success andsales performance
• Autonomy to shape and develop our coaching programme asthe business grows
• Shoreditch office with a lively, social culture
• Regular team events and nights out
• Extra time off at Christmas
• Ongoing training and development tailored to you

Hours: Monday to Friday, 8:45am to 5:30pm (noweekends)