Trainee Block Manager (Property Management)

Gateway Group Services Ltd.; Rochford; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Company pension scheme

Training and qualification sponsorship

Employee referral incentive

Seasonal company events

Gateway brand progression

Job summary

Gateway Group Services Ltd. is recruiting for a Trainee Block Manager (Property Management) in Rochford, Essex.

You will work alongside experienced professionals to manage a diverse portfolio of apartment blocks and support service charge information, budget preparation and client relationships. We offer full training and support, with 37.5 hours per week, Monday to Friday, and a competitive salary reviewed annually.

Qualifications

• Minimum 1 year of experience in the property industry and/or in a customer service role.
• Strong written and verbal communication abilities.
• Highly organised with good time management and multi-tasking skills.

Responsibilities

• Proactively managing a diverse portfolio of apartment blocks
• Assisting with the preparation of Service Charge information and accounts
• Supporting budget preparation and ongoing budget management
• Handling maintenance issues promptly and effectively
• Liaising with customers and clients to ensure high service standards
• Building strong client relationships and manage stakeholder expectations
• Using active listening and negotiation skills to resolve issues
• Demonstrating ambition, resilience, and analytical thinking
• Receiving full training and support to achieve TPI qualification (if not already held)
• Promoting the Gateway brand and helping to create new opportunities

Skills

Communication

Organised

Customer service

Teamwork

Job description

Find out how we can support your property needs

We aim to be the employer of choice for talented, enterprising people

At the Gateway Group, you'll have a real opportunity to grow within your role, and take your ambitions further. Talent is highly valued here, so just show us what you can do. You'll find Gateway a positive, welcoming, social place.

You'll be part of a team of committed people who look to support each other and are proud of the trusted, knowledgeable services they provide and the highest standard of customer service. We encourage diversity among our employees and respect each other. If you share our values, join us and grow with us.

Role Trainee Block Manager (Property Management) Location Rochford, Essex

Posted 30th September 2026

Trainee Block Manager (Property Management)

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Trainee Block Manager at our office in Rochford, a 10-minute walk from mainline station.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Working alongside highly experienced property management professionals, your role will include:

• Proactively managing a diverse portfolio of apartment blocks
• Assisting with the preparation of Service Charge information and accounts
• Supporting budget preparation and ongoing budget management
• Handling maintenance issues promptly and effectively.
• Liaising with customers and clients to ensure high service standards
• Building strong client relationships and manage stakeholder expectations
• Using active listening and negotiation skills to resolve issues
• Demonstrating ambition, resilience, and analytical thinking.
• Receiving full training and support to achieve TPI qualification (if not already held)
• Promoting the Gateway brand and helping to create new opportunities

We are looking for individuals who:

• Are motivated and ambitious individual looking to build a long-term career in block management
• Is highly organised, professional, and able to manage multiple priorities
• Has strong interpersonal skills and enjoys building relationships with clients and customers
• Demonstrates exceptional organisational and time management skills
• Possesses excellent written and verbal communication abilities
• Showcases a proactive and solution-oriented approach to handling complex property matters
• Exhibits strong analytical and problem-solving capabilities
• Has the ability to work collaboratively within a team and independently when required

What You Need

• Minimum 1 year of experience in the property industry and/or in a customer service role

Job location: Rochford, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive withan annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship