Trainee Property Manager

Move Estate Agents Limited; Cheltenham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave (30 days)

Birthday day off

Pension

Cycle to work

Mental Health Support

Company events

Job summary

Move Estate Agents Limited is seeking a Trainee Property Manager in the Cheltenham area. The role focuses on lettings administration, maintaining high standards of service, and contributing to the growth of the team.

You will work in a fast-paced office, supporting productivity, compliance, and process improvements while delivering exceptional customer care to landlords and tenants. Training and clear progression paths are offered within a dynamic environment.

Qualifications

• Experience in administration is essential or advantageous.
• Proven ability to work within a team.
• Outstanding customer care and service experience.
• Excellent verbal and written communication skills.
• IT literacy with MS Office, internet and email systems.

Responsibilities

• Drive productivity, efficiency and client retention.
• Ensure compliance, implement new processes and continual improvement.
• Maximise opportunities and support team development.
• Deliver excellent customer service and personal development.
• Participate in company meetings and uphold standards across the branch.

Skills

Administration

Teamwork

Customer service

Communication

IT literacy

Tools

MS Office

Internet

Email systems

Job description

This is a fantastic opportunity for someone to work in a fast-paced office, lettings properties in Cheltenham, Gloucesterand surrounding areas. The team pride themselves on offering the best service to their landlords and tenants, and they are looking for a team member who can continue to offer an exceptional service. We are looking to recruit someone that’s ambitious, self-motivated and passionate about overall customer service.

You will be responsible for:

• Productivity, efficiency, and retention of clients.
• Ensuring compliance, projects, implementing new processes and strategies and continual improvement.
• Maximising any opportunities.
• Ensuring both you and the team deliver excellent customer service.
• Working on your personal development.
• Role model effective and efficient communication within the branch and across the business.
• Contribute to the team discussions and development of company growth.

Skills and experience required to be a successful TraineeProperty Manager -

• Experience in property would be an advantage but is not essential, we are looking for someone who wants to accelerate their career
• Demonstrable Administration experience
• Proven experience working within a team
• Outstanding customer care/customer service experience
• Resilient, positive, organised, numerate and detail-oriented
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

General Roles & Responsibilities

• Company meetings
• Attend and be involved in company meetings.
• Attend and partake in Department Meetings (Both weekly & Monthly)
• Ensure companywide standards, processes and procedures are upheld.
• Maintain the Staff standards for appearance, attitudes, and behaviours
• Ensure you achieve/exceed your personal and company targets
• Follow and partake in training and development
• Perform to a high standard in all aspects of your work
• Accountability for your managed portfolio & ensure processes followed
• Achieve add-on services KPIs
• Following company processes from start to finish.
• Deliver company processes.
• Deliver Quality Standard
• Compliance checking/ensuring legalities & company processes are correctly adhered to.

Staff Benefits-

• 30 days annual leave, including bank holidays, with additional days earned for years of service.
• Your Birthday off
• An additional day of annual leave for length of service, one day per year served
• Longevity of service rewards/Bonus
• Corporate team building day
• Mortgage brokerage service paid for by Move*
• Mental Health Support
• Additional gifted annual leave during the month of your wedding
• Enhanced Parental Leave
• Work mobile phones & Laptop
• Competitive salary with uncapped commission and bonus structure.
• Ongoing professional development with regular company training.
• Use of pool car
• Industry qualifications and membership fees paid for
• Clear progression paths for career development
• Cycle to work scheme
• Pension
• Company events.

This is a unique opportunity for a driven individual to make an impact in a dynamic, high-performing team.

Salary £23,000-£28,000 Per Annum DOE

Monday-Friday 8.30 - 17.30