Front Office IT Support Engineer - Trade

Adecco Portugal; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Adecco Portugal's client in London is seeking an experienced Front Office IT Support Engineer to provide 1st and 2nd line support in a fast-paced Sales & Trading environment.

You will support Traders, Sales teams and Front Office stakeholders, ensuring a highly available IT environment with hybrid working and a rotating shift pattern. The role requires strong Windows, Citrix, ServiceNow experience and the ability to manage incidents with SLA-driven prioritisation.

Qualifications

• Experience providing Front Office / Trading Floor IT Support, ideally within financial services.
• Strong Windows desktop and hardware troubleshooting skills.
• Experience with Citrix, ServiceNow, SCCM and/or ControlUp.

Responsibilities

• Provide 1st and 2nd line desk-side and remote IT support across Windows, Citrix Workspace, Microsoft Office and business applications.
• Support laptops, desktops, mobile devices, telephony, headsets and video conferencing systems.
• Own incidents and service requests through to resolution using ServiceNow, ensuring prioritisation, documentation and SLA management.
• Troubleshoot and support desktop builds, configurations, applications, printing, patching, testing and deployments.
• Maintain and troubleshoot SCCM, ControlUp and Windows administration tools.
• Support workstation and server hardware and assist with infrastructure including servers, SAN/storage, telephony and network systems.
• Work closely with internal IT teams and third-party vendors to resolve complex issues.
• Participate in OS rollouts, Citrix deployments, infrastructure projects, desk moves and equipment relocations.
• Support business continuity sites and contribute to maintaining a high-availability trading environment.

Skills

Front Office IT

Windows Troubleshooting

Citrix

ServiceNow

SCCM

ControlUp

Stakeholder mgmt

Shift work

Tools

Citrix

ServiceNow

SCCM

ControlUp

Windows Admin Tools

Job description

Location: London, Liverpool Street (5 days in 10 in the office)

Working Pattern: Hybrid, shift rota between 07:00–18:00, Monday–Friday

Weekend: Occasional weekend work required for upgrades and rollouts

Contract: 6 months

The Role

We are looking for an experienced Front Office IT Support Engineer to provide 1st and 2nd line support within a fast-paced Sales & Trading environment. You will support Traders, Sales teams and Front Office stakeholders, ensuring a highly available and responsive IT environment.

Key Responsibilities

• Provide 1st and 2nd line desk-side and remote IT support across Windows, Citrix Workspace, Microsoft Office and business applications.
• Support laptops, desktops, mobile devices, telephony, headsets and video conferencing systems.
• Own incidents and service requests through to resolution using ServiceNow, ensuring appropriate prioritisation, documentation and SLA management.
• Troubleshoot and support desktop builds, configurations, applications, printing, patching, testing and deployments.
• Maintain and troubleshoot SCCM, ControlUp and Windows administration tools.
• Support workstation and server hardware and assist with infrastructure including servers, SAN/storage, telephony and network systems.
• Work closely with internal IT teams and third-party vendors to resolve complex issues.
• Participate in OS rollouts, Citrix deployments, infrastructure projects, desk moves and equipment relocations.
• Support business continuity sites and contribute to maintaining a high-availability trading environment.

Key Skills & Experience

• Experience providing Front Office / Trading Floor IT Support, ideally within financial services.
• Strong Windows desktop, hardware and technical troubleshooting skills.
• Experience with Citrix, ServiceNow, SCCM and/or ControlUp.
• Good understanding of Front Office workflows and the ability to prioritise based on business impact.
• Excellent communication and stakeholder management skills.
• Calm, professional and confident when working under pressure.
• Strong ownership, accountability and problem-solving skills.
• Flexibility to work a rotating shift pattern and occasional weekends.

Working Pattern

The role operates on a rotating shift pattern, including early, middle and late shifts. The level of office/WFH working will vary depending on the shift, with some weeks predominantly office-based and greater flexibility during other shifts.

Occasional weekend support will be required for planned upgrades, rollouts and other operational activities.

If this working arrangement suits you and you have relevant experience, we’d love to hear from you.