Trade Counter Assistant

TEAM Inc.; Wimbledon; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays paid

Overtime paid (time and a half)

Job summary

Team CV LTD in London is seeking a proactive Trade Counter Assistant to join a busy sales and service team. You will handle customer orders, advise on materials, process payments and support warehouse tasks when required, with potential for permanent progression.

The role combines customer service, upselling, and basic administrative duties, including answering phones and drafting correspondence. A full, clean UK driving licence and computer literacy are essential, with SAP knowledge desirable.

Qualifications

• Experience in customer service and sales providing friendly customer experience.
• Knowledge of SAP desirable and general computer literacy essential.
• Must have full, clean UK driving licence.
• Willingness to assist in warehouse and office tasks as required.

Responsibilities

• Manage customer orders and queries efficiently.
• Keep trade counter, warehouse and office spaces clean and safe.
• Load and unload deliveries by hand; forklift if licensed.
• Process orders and handle payments.
• Move goods to storage and organise deliveries.
• Assist customers with material recommendations based on stock.
• Complete stock control paperwork and update lists accurately.

Skills

Customer service

Sales experience

Problem solving

Communication skills

Forklift licence

UK driving licence

Tools

SAP

Microsoft Office

Job description

Our client is seeking a proactive, motivated and diligent Trade Counter Assistant to join their dynamic and dedicated team. The successful Trade Counter Assistant candidate will have experience in both customer service and sales, be able to demonstrate effective and efficient problem-solving skills and provide a friendly and approachable customer experience. This position has amazing prospects for the right candidate. PLEASE NOTE - When not working on the Trade Counter, candidates will be required to assist in the office with day to day tasks, including answering the phones, working with office staff on ad-hoc duties and drafting correspondence. Computer literacy essential, and knowledge of databases (preferably SAP) would be desirable. There may be some instances where candidates will be required to assist with warehouse tasks on an adhoc basis. This role provides opportunity for development and progression within the company on a permenant basis

Key responsibilities for the role of Trade Counter Assistant

• To manage customer orders and queries in an effective and efficient manner.
• To ensure that your workspace is clean, tidy and clear of obstructions, including the trade counter, warehouse and office spaces.
• To load and unload deliveries by hand (with forklift, if candidate possesses relevant licences)
• To process orders and handle payments.
• To safely move goods to storage areas and around the warehouse facilities as required.
• To put orders together and organise deliveries.
• To advise customers about which materials to use, employing your knowledge of the broad range of stock offered by our client.
• To complete stock control paperwork or update computerised stock lists accurately and in a timely manner.

Essential qualities for the role of Trade Counter Assistant

• To display thorough attention to detail and care within your work.
• To have some sales experience, in order to fulfil the role of promoting and up-selling the products our client offers.
• To display excellent customer service skills at all times, to ensure that the high levels of customer satisfaction that our client is known for are maintained consistently.
• To demonstrate the ability to accept constructive criticism and work well under pressure.
• To possess excellent verbal and written communication skills, including personable and clear telephone manner and email ettiquette.
• To be able to demonstrate physical skills like lifting, bending and carrying.
• To possess the ability to organise your time and workload.
• To be able to carry out basic tasks on a computer or hand-held device, including proficiency in Microsoft Office (Word/ Excel/ Powerpoint).
• Must have a full, clean UK Drivers Licence.
• To adhere to the legal duty to take reasonable care of yourself and others, and to cooperate with management on all aspects of Health and Safety, as set out in the Employee Safety Handbook.

Shifts: Monday to Friday - 7:30AM - 5PM (with potential for overtime, paid at time and a half). Salary: £3600 London Living Wage when you go permenant + overtime rate Including 25 days pay holiday and all bank holidays paid Call outs are paid £80- £100 per call out

Nature of the role: This Trade Counter Assistant Role is a temporary to permanent role for the successful candidate, after a trial period of 13 weeks. We are looking forward to hearing from you at Team CV LTD