Trade Counter Assistant

Bassettsonline; Dungannon; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Potential bonuses

Health access perks

Online and high street discounts

Job summary

Bassettsonline is seeking a Trade Counter Assistant in Dungannon. The role involves assisting customers, engaging with them to maximize sales, and performing various warehouse duties. Ideal candidates will have plumbing industry experience and a strong customer service background.

The position offers a competitive salary, bonuses, and excellent benefits, including a pension scheme, annual leave, and health access perks. This is a full-time permanent role with a shift pattern covering Monday to Friday.

Qualifications

• Experience working in a busy trade counter environment.
• Dependable team player with a strong work ethic.
• Eagerness to learn and engage with customers.

Responsibilities

• Assist customers on the trade counter with product advice.
• Engage new and existing customers to maximize sales.
• Handle customer inquiries via phone and email.
• Perform warehouse duties like picking and packing orders.

Skills

Plumbing Industry experience

Customer service

Face to Face sales

Team player

Positive attitude

Job description

## Trade Counter AssistantApplylocations: Dungannon (BAS8)time type: Full timeposted on: Posted 9 Days Agojob requisition id: JR115541**Salary:****Competitive Salary + Bonus + Excellent Benefits****Trade Counter Assistant - Dungannon - Bassetts****So, who are we?** We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.**Also, did we mention?** In addition to the competitive salary there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a **Trade Counter Assistant** based in **Dungannon**, you’ll be responsible for:* Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations* Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.* Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.* Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse which will involve manual handling heavy stock i.e. toilets, sinks, boilers & radiatorsThis is a full-time, permanent, role working 42.50 hours per week Monday - Wednesday 07.30am - 5.00pm, Thursday 07.30am - 8.00pm (on a rota basis), Friday 07.30am - 4.00pm.**And here’s what we’d like you to have:*** Plumbing Industry experience is preferential* Experience of working in a busy trade counter environment* Proven experience in Face to Face sales and customer service* Dependable team player, prepared to support in all areas of the branch with a strong work ethic* Eagerness to learn, with a positive and enthusiastic attitudeWe look forward to receiving your application!