Trade Counter Assistant

Williams Trade Supplies Holdings Limited; Dartford; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave

Training & development

Discounted shopping platform

Private medical insurance for the full

24/7 Employee Assistance Programme

Car leasing & cycle-to-work

Company product discounts

Contributory pension

Life Assurance

Job summary

Williams is seeking a Trade Counter Assistant to join the team in Crayford. The role involves serving customers at the trade counter, taking phone enquiries, and handling deliveries. You will also assist with warehouse tasks and order picking.

Applicants should have a full UK driving licence and a passion for excellent customer service. The position offers a Monday–Friday schedule with no weekends and opportunities to develop within a busy, trade-focused environment.

Qualifications

• Full UK Driving Licence is essential.
• Experience serving customers at a trade counter is preferred.
• Experience in plumbing & heating or builders' merchants is beneficial.

Responsibilities

• Predominantly serving on the trade counter and handling enquiries.
• Making deliveries and assisting with warehouse duties.
• Picking orders for delivery and checking incoming goods.
• Maintaining stock rotation and general branch housekeeping.
• Processing quotes and supporting customers locally.

Skills

Customer service

Team player

Flexible

Communication

Job description

Position: Trade Counter Assistant

Salary: Up to £31,000 per annum DOE

Hours: 40 /week MON-FRI 08:30-17:00 / 07:00-15:30 ROTA *NO WEEKENDS!

Location: Williams, Unit 22, Acorn Industrial Estate, Crayford, DA1 4AL

*** A full UK Driving Licence is essential for this role ***

If you're interested in working for a company that's been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...

Here at Williams, an independent trade-only plumbing and heating merchant, we're looking for a Trade Counter Assistant to join our busy and friendly team in Crayford!

This is a varied and active role which includes: predominantly serving customers on the trade counter (50%) and over the phone, making deliveries (30%), and occasionally assisting with warehouse duties (20%)!

If you also have previous exposure of working within a plumbing and heating merchants, builders' merchants or wholesaler, trade counter, DIY, Hardware, or on the tools in the plumbing and heating trade, we would LOVE to hear from you!

As our Trade Counter Assistant, you'll be:

• Predominantly serving on the trade counter and handling incoming enquiries.

• Warehouse maintenance, including stock rotation and general housekeeping.

• Accurately picking orders in preparation for delivery.

• Receiving, checking and storing incoming goods.

• Assisting with the general upkeep of the branch.

• Carrying out deliveries in the local area.

• Processing quotes.

Ideally, you are:

• An enthusiastic team player wanting to make a positive contribution.

• Keen to support the team with a flexible approach to daily tasks.

• Passionate about delivering excellent customer service.

• Ambitious to progress and keen to learn.

• A great communicator.

Some of our excellent benefits include:

• 33 days annual leave, increasing with the length of service.

• Training and development opportunities specific to you.

• Discounted shopping platform & gym membership.

• Private medical insurance for the whole family.

• 24/7 Employee Assistance Programme.

• Car leasing & cycle-to-work schemes.

• Company discount on our products.

• Contributory pension scheme.

• Life Assurance.