Experienced Trade Counter Assistant

Williams Trade Supplies Ltd; Ashford; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 weeks annual leave

Training and development opportunities

Company discount on products

Private medical insurance for family

24/7 Employee Assistance Programme

Car leasing & cycle-to-work schemes

Pension

Descripción de la vacante

Williams Trade Supplies Ltd is recruiting a Trade Counter Assistant in Ashford. You will predominantly assist customers at the trade counter and over the phone, offering product guidance and excellent service. The role includes warehouse duties, stock control, order picking for delivery, and local deliveries as needed.

The ideal candidate will have experience in plumbing and heating products, be a proactive team player, and eager to learn, with a flexible approach to daily tasks.

Formación

• Experience in plumbing and heating merchants is essential.
• Strong customer-facing skills and ability to work on trade counter and over the phone.

Responsabilidades

• Serve customers at the trade counter and answer enquiries by phone.
• Assist with warehouse duties, stock rotation and general housekeeping.
• Accurately pick orders for delivery and participate in local deliveries.
• Process quotes and support branch maintenance and deliveries as required.

Conocimientos

Customer service

Communication

Teamwork

Flexibility

Descripción del empleo

Position: Trade Counter AssistantSalary: Up to £35,000 per annum depending on experience.Hours: 40 /week MON-FRI 08:30-17:00 / 07:00-15:30 ROTA *NO WEEKENDS!Location: Williams, Bedfont Industrial Park North, Challenge Road, Ashford TW15 1AX*** Experience within working within a plumbing and heating merchants, builders' merchants or on the tools in the plumbing and heating trade is essential for this role ***If you're interested in working for a company that's been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...Here at Williams, an independent trade-only plumbing and heating merchant, we're looking for a Trade Counter Assistant to join our busy and friendly team in Bedfont!This is a varied, hands-on role where no two days are the same. You’ll primarily be serving customers on the trade counter and over the phone, providing helpful advice and excellent service. From time to time, you’ll also support with warehouse duties and assist with local deliveries. An understanding of plumbing and heating products is expected, as you’ll be helping customers find the right products for their needs.

As our Trade Counter Assistant, you'll be:

• Predominantly serving on the trade counter and handling incoming enquiries.
• Warehouse maintenance, including stock rotation and general housekeeping.
• Accurately picking orders in preparation for delivery.
• Receiving, checking and storing incoming goods.
• Assisting with the general upkeep of the branch.
• Carrying out deliveries in the local area.
• Processing quotes.

Ideally, you are:

• Experienced in working with tradespeople and knowledgeable of plumbing and heating products (essential).
• An enthusiastic team player wanting to make a positive contribution.
• Keen to support the team with a flexible approach to daily tasks.
• Passionate about delivering excellent customer service.
• Ambitious to progress and keen to learn.
• A great communicator.

Some of our excellent benefits include:

• 5 weeks annual leave, plus Bank Holidays, increasing with the length of service.
• Training and development opportunities specific to you.
• Discounted shopping platform & gym membership.
• Private medical insurance for the whole family.
• 24/7 Employee Assistance Programme.
• Car leasing & cycle-to-work schemes.
• Company discount on our products.
• Contributory pension scheme.
• Life Assurance.