Trade Counter Assistant

Simon Acres Group; Stockport; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonus

Career development

Pension Scheme and 23 days holiday

Employee discounts

Strong staff retention and reputation

Job summary

Simon Acres Group in Cheshire seeks a proactive Trade Counter Sales Assistant to deliver excellent customer service and support in a fast-paced merchant environment.

You will assist customers with product selection, process sales, respond to inquiries by phone and email, and help promote offers while building lasting relationships. Prior merchant experience and basic knowledge of plumbing/heating are advantageous, with pension and holiday benefits on offer.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Proactive approach and ability to thrive in a fast-paced setting.

Responsibilities

• Provide excellent customer service, assisting customers with product selection and inquiries.
• Accurately process sales transactions and manage account-related queries.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote new products, special offers, and seasonal promotions.
• Handle telephone and email inquiries promptly and professionally.

Skills

Customer service

Communication

Organizational skills

Proactive

Thrives in fast-paced environment

Job description

Trade Counter Sales Assistant

Location: Cheshire

Salary: £30,000 - £35,000 DOE + Bonus

Employment Type: Full-time

Job Overview

We are seeking an enthusiastic and customer-focused individual to join a well-established merchant team in Cheshire as a Trade Counter Sales Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.

Key Responsibilities

• Provide excellent customer service, assisting customers with product selection and inquiries.
• Accurately process sales transactions and manage account-related queries.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote new products, special offers, and seasonal promotions.
• Handle telephone and email inquiries promptly and professionally.

Candidate Requirements

• Previous experience in a merchant environment is preferred.
• Strong customer service and communication skills.
• Basic knowledge of plumbing and heating products is advantageous.
• Excellent organisational skills and attention to detail.
• A proactive approach and ability to thrive in a fast-paced setting.

Benefits:

• Generous Bonus
• Opportunities for career development and progression.
• Supportive and collaborative work environment.
• Pension Scheme and 23 days holiday.
• Employee discounts on products and services.
• Financially secure business with excellent staff retention and reputation.