Trackside IT Engineer — Race Day 24/7 Support

Franklin Fitch; West Midlands; Sur place; GBP 40 000 - 65 000; Plein temps

Résumé du poste

Franklin Fitch is seeking a Trackside IT Support Engineer to join a prestigious client site in the Midlands. The role combines cutting-edge technology with motorsport excitement, delivering critical infrastructure and network support trackside and off-track.

You will provide 1st class IT operational support, work with a focused team, and offer 24/7 remote assistance on race days. A strong customer service mindset and ITIL certification are essential.

Qualifications

• ITIL Foundation Certification is required.
• Degree or equivalent experience.
• Strong communication skills in English (written and spoken).
• Microsoft Certifications are preferred.
• Interest in motorsports and willingness to rota on off-hours work.

Responsabilités

• Deliver 1st class IT operational support trackside & TestOps during race seasons.
• Collaborate with a small team to support stakeholders and maintain IT service.
• Provide 24/7 remote support to trackside staff on race days and testing.
• Prioritize tasks and manage customer expectations under SLAs and deadlines.
• Identify and implement improvements to IT services, reliability, performance and security.

Connaissances

Customer service

Strong communication

Team player

Adaptable

Formation

ITIL Foundation Certification

Degree or equivalent experience

Microsoft Certifications

Outils

Windows 10/11

Office 365

Active Directory

Group Policy

TCP/IP/DNS/DHCP

Description du poste

Franklin Fitch is seeking a Trackside IT Support Engineer to join a prestigious client site in the Midlands. The role combines cutting-edge technology with motorsport excitement, delivering critical infrastructure and network support trackside and off-track.

You will provide 1st class IT operational support, work with a focused team, and offer 24/7 remote assistance on race days. A strong customer service mindset and ITIL certification are essential.