TPPD Claims Handler

QuestGates; Birmingham; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Enhanced contributory pension

Performance related bonus

Enhanced family leave

Electric car scheme

Voluntary benefits schemes

Share purchase scheme with interest -

Job summary

QuestGates is seeking a Claims Handler for our TPPD team. The role is remote with ad hoc attendance at the Birmingham office for meetings and training.

You will manage third-party property damage claims from initial notification through settlement, ensuring fair resolutions in line with policies and SLAs. The ideal candidate will have strong communication and negotiation skills, analytical thinking, and a customer-centric approach to delivering positive claims experiences while minimising

Qualifications

• In-depth knowledge of TPPD claims and related principles.
• Excellent oral and written communication skills.
• Good IT literacy and document management.
• Demonstrate integrity and lead by example.
• Ability to work both as part of a team and independently.
• Capable of working under pressure to meet deadlines and SLAs.

Responsibilities

• Manage third-party property damage claims from notification through settlement.
• Investigate and assess liability, damages, and policy terms to reach fair resolutions.
• Communicate proactively with claimants, clients, and internal teams.
• Negotiate settlements while adhering to regulatory requirements and company standards.
• Contribute to team knowledge sharing and process improvements.
• Escalate complex or outside-licence claims following procedures.

Skills

TPPD claims knowledge

Communication skills

IT literacy

Integrity

Teamwork / independent

Deadline & service standards

Cert CILA / Cert CII

Education

Cert CILA / Cert CII

Tools

MS Office

Job description

We are looking to recruit a Claims Handler within our TPPD team, on a remote basis with required attendance at Birmingham office on an ad hoc basis for team meetings, training sessions etc.

The role involves managing and investigating third-party property damage claims resulting from motor or liability incidents. You will handle the claim from initial notification through to settlement, ensuring fair and prompt resolution in line with company policies, regulatory requirements, and service level agreements. This role requires strong communication and negotiation skills, analytical thinking, and a customer-centric approach to deliver a positive claims experience while minimizing company liability.

To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.

Key Skills:

• Excellent degree of knowledge of TPPD related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Minimum Cert CILA / Cert CII or willing work towards

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA’s and KPI’s
• To be accountable for the satisfactory resolution of any issues
• The proper escalation of claims or issues either outside license or as required by company procedures

The Package:

• Enhanced contributory pension
• Performance related bonus
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Share purchase scheme with interest free loans

Hours of work:

Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.

Closing Date for Applications:

Close of business on Thursday 24th September 2026.