Concierge

QuestGates

Bolton

Hybrid

GBP 28,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

Enhanced contributory pension

Performance related bonus

Enhanced family leave

Electric car scheme

Voluntary benefits schemes

Share purchase scheme with interest‑fI

Job summary

QuestGates is recruiting a Private Clients Concierge for our Loss Adjusting Division, based in Bolton, with hybrid options for Birmingham or Glasgow offices. The role focuses on delivering first-class customer service and proactive claims management to conclusion.

You will act as the main contact for client queries, owning issues through to resolution, and working with the team to meet client SLAs and KPIs. A commitment to innovation and market-leading service is essential.

Qualifications

Strong knowledge of property-related claims and principles.
Excellent written and verbal communication.
Good IT literacy and computer skills.
Demonstrate integrity and lead by example.
Able to work both in a team and independently.
Ability to meet deadlines and service standards.
Certification (Cert CILA / Cert CII) desirable but not essential.

Responsibilities

Provide high level technical quality and service delivery.
Deliver exceptional customer service at all times.
Collaborate with team members and managers to maintain high standards.
Communicate proactively with all parties to manage claims promptly.
Work with field adjusters to meet SLA and KPI.
Escalate claims or issues per procedures.

Skills

Property claims knowledge

Excellent communication

IT literacy

Integrity

Teamwork and independence

Work under pressure

Cert CILA / Cert CII desirable

Job description

We are looking to recruit a Private Clients Concierge within our Loss Adjusting Division, based in our Bolton, Birmingham or Glasgow office on a hybrid basis.

The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.

You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.

To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.

Key Skills:

Excellent degree of knowledge of property related claims and principles
Excellent communication skills, both oral and written
Good degree of IT competency and literacy
Demonstrate personal and professional integrity and lead by example
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Cert CILA / Cert CII is desirable but not essential

The role involves:

To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
To promote and support the TCF principles
To provide day to day support for our property field adjusters, ensuring adherence to contractual/Client SLA’s and KPI’s
To be accountable for the satisfactory resolution of any issues
The proper escalation of claims or issues either outside license or as required by company procedures

The Package: