TPA- Service Team Advisor

Crawford & Company; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Job summary

Crawford & Company is seeking a Service Team Operative to be the first point of contact for insured clients making insurance claims. You will capture claim details on our systems and work with specialists to move claims forward efficiently.

We welcome candidates with customer service experience and a willingness to gain an insurance qualification, fully funded by us. DBS checks and strong IT skills, especially Excel, are important to success in this role at our Milton Keynes office.

Qualifications

• Customer service experience preferred; open to first role.
• Strong relationship-building and first-class service focus.
• Good IT skills, particularly Excel, with attention to detail.
• Willing to gain an insurance qualification funded by the company.
• Offer subject to satisfactory work history and DBS check.

Responsibilities

• Be the first point of contact for insured clients during claims.
• Take calls, capture information on our systems.
• Collaborate with specialists to progress claims quickly.
• Maintain professionalism and understand customer perspective.

Skills

Customer service

Communication skills

IT skills (Excel)

Job description

Job Description

Our Service Team Operative opportunities are ideal to kickstart your career within a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. Our modern contemporary offices are in the heart of Milton Keynes, just a two-minute walk from the MK Centre and are well served by public transport. There’s also great facilities such as a coffee shop on site and comfortable break out zones, as well as a well-equipped kitchen area with free snacks too.

Job Description

Our Service Team Operative opportunities are ideal to kickstart your career within a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. Our modern contemporary offices are in the heart of Milton Keynes, just a two-minute walk from the MK Centre and are well served by public transport. There’s also great facilities such as a coffee shop on site and comfortable break out zones, as well as a well-equipped kitchen area with free snacks too.

Responsibilities

You’ll be supporting our valued clients as the first point of call when they have an insurance claim. These can range from road traffic accidents, uninsured loss recovery, third party interventions, personal injury, key theft and property damage to name a few. Some of these terms may be familiar to you and we’ll also provide the training to ensure you’re confident in answering questions of a technical nature. Within your role, you’ll be taking calls from the insured, making sure you capture all of the relevant information about their claim on our systems. You’ll also be working in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim, sharing information with them so that the claim can progress as quickly as possible. It’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by establishing the facts, explaining your questioning and remaining professional throughout the call.

Qualifications

We’re looking for talent: Candidates that are keen in developing client servicing skills. Your background can range from any customer service experience, however we’re just as interested to hear from you if you’re looking for your first customer service office role, you are a returner to work or you’re looking to change your career. Additionally, we’d like you to:

• Have strong relationship building skills – engaging with all parties, providing support and help when it’s most needed
• Understand what matters to the customer and to put this first – putting yourself in their shoes
• Have excellent Customer service skills or an understanding of the importance of a first-class service
• Have good IT skills, particularly with excel, with a keen eye for detail
• Be committed to gaining an insurance qualification which will be fully funded Due to the nature of our work, any offer is subject to a satisfactory work history and DBS check

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities. With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford. In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements. We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

If you have an accommodation need, please email [e-mail] as soon as possible to make any reasonable adjustments.