Construction Liability Adjuster EL/PL (TPI)

Crawford Job Listings - Global; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

Crawford & Company is seeking a Construction Liability Adjuster EL/PL for UK-based remote work. The role involves handling high-value Construction and Engineering claims, with investigations possible in the UK or overseas, and developing client relationships.

Responsibilities include new claim intake, case management planning, site visits, witness interviews, and coordinating with experts. Strong communication, accuracy, and teamwork are essential.

Qualifications

• Experience in assessing large Construction & Engineering claims.
• Ability to calculate settlement and prepare final reports.
• Ability to work with a range of stakeholders including clients and experts.

Responsibilities

• Receiving and acknowledging new claims.
• Market for existing and new business lines.
• Preparing case management plans and visiting stakeholders.
• Preparing detailed reports on liability, quantum and actions.
• Visiting sites and interviewing witnesses.
• Instructing surveyors, lawyers, forensic scientists and other experts.
• Regular communication with all interested parties and interim payments.
• Developing relationships with clients and assisting in acquiring new clients.
• Maintaining records and staying updated on legal/technical changes.
• Awareness of Business Continuity programme.

Skills

ACII/ACILA qualification

Claims handling

Engineering & Construction liability

Communication skills

Attention to detail

Teamwork

Independent work

Quality service

Education

ACII/ACILA qualification (education)

Job description

Construction Liability Adjuster EL/PL (TPI)

United Kingdom (Remote)

Job Info

• Job Identification 2408
• Posting Date 01/02/2026, 11:00 AM
• Job Schedule Full time
• Locations The Hallmark Building , London, EC3M 5JE, GB 129 Deansgate, Manchester, M3 3WR, GB (Remote)

Job Description

• To handle a mixture of high value Construction and Engineering claims.
• Investigations may be UK based or overseas.
• Drive, maintain and enhance business connections.

Responsibilities

• Receiving and acknowledging new claims.
• Market for existing and new business lines.
• Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses and preparation of witness statements.
• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
• Maintain awareness of Business Continuity programme and role within it.

Qualifications

• Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.
• Calculating and agreeing settlement of claims, and preparing final reports.
• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping to the commitments made.
• Can convey a message across in one to one situations in a way which is understood.
• Shares information, knowledge and experience freely with others.
• Seeks feedback and invests time in their own self development both technically and behaviourally
• Strong communication skills both written and verbal.
• ACII and /or ACILA qualification.
• Experience of Engineering & Construction liability claims and / or Contractors All Risk
• Quality focused role – providing quality service to both internal and external customers.
• Team focused – working with colleagues throughout the business.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Proactive – making sure KPIs and SLAs are met.
• Handle and co-ordinate complaints and compliments.
• Achievement of targets.
• Competent use of technology.
• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Ability to work to given targets.
• Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.
• Calculating and agreeing settlement of claims, and preparing final reports.

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process

If you have an accommodation need, please [e-mail] soon as possible to make any reasonable adjustments.