Claims Handler

Crawco; Glasgow; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

Crawford & Company is seeking a property claims handler in Glasgow to manage a portfolio of property claims through to settlement, ensuring compliance with SLAs and KPIs. You will review policy documents, gather information, and support policyholders throughout the process.

Responsibilities include examining claims, updating the management system, liaising with providers, and maintaining regulatory compliance. A strong client service mindset and teamwork are essential.

Qualifications

• Experience in managing General Insurance Claims.
• Awareness of Insurance Contracts Act/FSRA legislation.
• Ability to work without supervision.
• Team player.
• High typing speed.
• Client service focus.
• High level literacy & adequate numeracy skills.
• Word Processing.

Responsibilities

• Maintain expected case load of property claims.
• Examine claims forms, policies and endorsements to determine coverage.
• Investigate claims through office-based analysis, interviews, and evidence comparison.
• Provide support and advice to policyholders regarding claims.
• Prepare first reports by collecting and summarising information.
• Where possible settle claims after determining liability and authority.
• Type client reports accurately and promptly.
• Adhere to insurer SLAs and processes.
• Update Claims Management System as required.
• Coordinate with service/product replacement providers.
• Comply with SLAs and KPIs.
• Maintain company reputation and product integrity by complying with laws and standards.
• Process daily outgoing mail promptly.
• Archive and retrieve files as needed.
• Maintain professional and technical knowledge through education.
• Assist other offices during catastrophes as required.

Skills

General Insurance Claims

Regulatory awareness

Independent/self-directed

Team player

Typing speed

Client service focus

Literacy & numeracy

Word Processing

Education

Certificate IV in Loss Adjusting/General Insurance

Job description

• Locations 7th Floor, Glasgow, G2 5UB, GB (Hybrid)

Job Description

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

Responsibilities

• Maintaining expected case load of property claims.
• Examining claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.
• Providing support and advice to policy holders with respect to their claims
• Preparing first reports by collecting and summarising information required.
• Where possible settling claims after determining liability, client’s instructions, and authority levels.
• Type client reports in an accurate and timely manner.
• Adhere to insurer client Service Level Agreements and processes.
• Update Claims Management System as required.
• Effectively deal with service/product replacement providers.
• Comply with and maintain Service Level Agreements and Key Performance Indicators.
• Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Process daily outgoing mail in a timely manner.
• Archive files and retrieve archived files on request.
• Maintaining professional and technical knowledge through continuing education.
• Providing assistance to other offices in the event of a Catastrophe, as required.

Qualifications

• Experience in management of General Insurance Claims
• Insurance Contracts Act/FSRA legislation awareness
• Ability to work without supervision
• Team player
• High Typing speed
• Client service focus
• High level literacy & adequate numeracy skills
• Word Processing
• Certificate IV in Loss Adjusting or General Insurance related desirable

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

If you have an accommodation need, please [e-mail] soon as possible to make any reasonable adjustments.