Major & Complex Loss - Senior Loss Adjuster

Crawford & Company; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Crawford & Company in the United Kingdom is seeking a Major & Complex Loss Adjuster to manage high‑value commercial claims (often over 100k) with a home‑based setup and regular regional travel. You will lead investigations, collaborate with other teams and third parties, and uphold service excellence across complex property and business interruption matters.

Essential qualifications include ACILA or equivalent, strong knowledge of FSA/TCF, MS Office proficiency, and a UK driving licence with

Qualifications

• ACILA or equivalent qualification required; willingness to continue learning.
• Extensive knowledge of FSA procedures and TCF initiatives.
• Extensive technical knowledge within complex loss adjusting.
• Understanding of client SLA, productivity and quality requirements.
• Proficient in MS Office suite.
• Ability to influence key personnel to gain a competitive edge.
• UK driving licence and willingness to travel regionally.

Responsibilities

• Manage an active caseload of commercial claims over 100k, including material damage and BI.
• Collaborate with Casualty/Liability teams and third parties as needed.
• Deliver high-quality service with thorough investigations and stakeholder communication.
• Promote Crawford & Company’s ways of working and capabilities to clients.

Skills

Influence key personnel

MS Office proficient

Financial acumen

Driving licence

Education

ACILA or similar qualifications

Tools

MS Office

Job description

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

As a Major & Complex Loss Adjuster, you'll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount. This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards. Already successful in handling large property or complex claims, you'll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working.

Essential

QUALIFICATIONS

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge

Desirable

• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage
• A desire to deliver excellent service

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process

If you have an accommodation need, please email [e-mail] as soon as possible to make any reasonable adjustments.