TPA - Client Executive

Crawford & Company; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a TPA - Client Executive in London. In this role, you will manage customer relationships, ensure value delivery to clients, and identify growth opportunities within the existing client portfolio. The ideal candidate will have proven experience in an insurance claims environment and excellent communication skills. This is a full-time position with flexibility in working hours.

Qualifications

• Proven experience in insurance claims environment.
• Proven ability to meet deadlines.
• Excellent communication and presentation skills.

Responsibilities

• Manage the customer relationship for existing portfolio of clients.
• Responsible for value delivery to clients including account management.
• Manage new business and growth opportunities with clients.

Skills

Client management

Problem-solving

Communication skills

Organizational skills

Industry knowledge

Job description

Overview

Join to apply for the TPA - Client Executive role at Crawford & Company

Location: London, England, United Kingdom

Responsibilities

• Manage the customer relationship at multiple levels for existing portfolio of clients.
• Responsible for value delivery to clients including plan performance, account management and service results.
• Manage new business and growth opportunities with existing & new Crawford clients.
• Manage and develop client relationships
• Take a pro-active consultative approach to understand client needs.
• Identify cause and effect relationships, patterns and trends.
• Work within the Global TPA team, and wider international group functions as appropriate to build robust solutions to meet client needs.
• Contribute to continuous improvement of Crawford services and delivery.
• Constructively engage with the Crawford network to ensure delivery of agreed service.
• Uphold Crawford Code of Business Conduct at all times.
• Demonstrate high levels of Integrity, Client Focus, Professionalism and Teamwork.
• Timely reporting and provision of management information as required.
• Ensure awareness and compliance with all corporate governance requirements (as well as general company policies and procedures).
• Actively seek to develop oneself and take responsibility for your own training and development.
• Negotiate contract and pricing terms throughout the relationship period.

Qualifications

• Able to reprioritise objectives to meet changing business needs.
• Generates innovative solutions, which improve performance, processes or services.
• Develops appropriate relationships to achieve objectives.
• Demonstrates ability to solve complex problems and analyses and applies appropriate solutions.
• Behave in a strongly Client focused way at all times.
• Demonstrate personal integrity in a way which is consistent with the company’s core values.
• Hardworking, passionate and motivated.
• Good understanding of industry.
• Proven experience in insurance claims environment.
• Proven ability to meet deadlines.
• Excellent communication and presentation skills.
• Resolution of issues as and when they arise.
• Ability to constructively provide internal and external feedback.
• Ability to work at a senior level within the company and the client.
• A good understanding of the Insurance market.
• Experience in an Insurance claims environment.
• Proven experience in client management.
• Good communication, report writing and presentation skills.
• The ability to deliver high standard results, promptly.
• Excellent organisational skills.
• Team player who also has the ability to work well using own initiative.
• Flexible approach – travel may be required (e.g., attending UK head office meetings).
• Flexibility with core hours to allow for communication through different time zones.

Seniority level

• Associate

Employment type

• Full-time

Job function

• General Business

Industries

• Insurance