TPA & Pension Services Oversight Lead

Pension Insurance Corporation plc; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

28 days annual leave

Generous pension scheme

Job summary

Pension Insurance Corporation plc is seeking a seasoned Pension Services TPA Manager to lead the Pension Services Team within Customer Operations. You will ensure robust governance of third party administrators, manage performance against KPIs and SLAs, and collaborate with transitions, actuarial, payroll and implementations to strengthen Buy In/B Buy Out processes.

Strong leadership and expert knowledge of defined benefit pensions are essential.

Qualifications

• Strong knowledge of defined benefit pension schemes.
• Established knowledge of pensions administration management.
• Experience managing third-party administrators and trustees.
• Experience with pension buy-ins, buy-outs and transitions.
• Experience delivering good consumer duty outcomes for customers.

Responsibilities

• Lead the Pension Services TPA Team with governance oversight.
• Act as line manager including objectives and performance management.
• Oversee TPA partner workloads, KPIs and SLAs.
• Coordinate with internal teams for Buy In administration readiness.
• Support forecasting/planning for new transfers to TPAs.
• Coordinate training for team readiness for Buy In/Buy Out transitions.
• Provide technical support and resolve complex queries for TPAs.
• Support internal/external audits and risk incident management.
• Attend governance meetings with trustees/TPA partners.
• Develop team capability and accountability.
• Ensure PIC Consumer Duty adherence across TPAs and Trustees.
• Deliver high-quality MI and reporting to senior management.
• Drive continuous improvement in PIC's administration model.

Skills

Defined benefit pensions

Pensions administration

TPA management

Trustee relationships

Pension buy-ins/outs

Consumer duty

MS Access

MS PowerPoint

MS Word

Tools

MS Access

MS PowerPoint

MS Word

Job description

Pension Insurance Corporation plc is seeking a seasoned Pension Services TPA Manager to lead the Pension Services Team within Customer Operations. You will ensure robust governance of third party administrators, manage performance against KPIs and SLAs, and collaborate with transitions, actuarial, payroll and implementations to strengthen Buy In/B Buy Out processes.

Strong leadership and expert knowledge of defined benefit pensions are essential.