TPA Governance & Pension Services Lead

PIC; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Pension Insurance Corporation (PIC) is seeking a Pension Services TPA Manager in London to lead and govern third-party administration partners, ensuring high-quality pension processing and governance. You will line-manage the team, monitor performance against KPIs and SLAs, and collaborate with Transitions, Actuarial, Payroll and Implementations to support Buy In/Buy Out transitions.

You will drive training, support audits, and maintain strong Trustee relationships while delivering compliant and

Qualifications

• Experience in managing pension administration teams.
• Delivery of excellent customer service in defined benefit pensions.
• Experience of managing third-party administration relationships.
• Experience implementing process improvements.

Responsibilities

• Oversee TPA governance and oversight of TPA partners.
• Line manage direct reports, including performance reviews.
• Monitor KPIs and SLAs across pension processes and queries.
• Collaborate with Transitions, Actuarial, Payroll and Implementations.
• Coordinate training and development for the Pension Services Team.
• Support internal and external audit activity and risk management.
• Attend trustee and governance meetings as required.
• Provide management information for senior leaders.
• Drive continuous improvement within PIC’s administration model.

Skills

Pension administration

Governance

Stakeholder management

People management

Process improvement

MS Access

MS PowerPoint

MS Word

Tools

MS Access

MS PowerPoint

MS Word

Job description

Pension Insurance Corporation (PIC) is seeking a Pension Services TPA Manager in London to lead and govern third-party administration partners, ensuring high-quality pension processing and governance. You will line-manage the team, monitor performance against KPIs and SLAs, and collaborate with Transitions, Actuarial, Payroll and Implementations to support Buy In/Buy Out transitions.

You will drive training, support audits, and maintain strong Trustee relationships while delivering compliant and