Toyota Trainee Customer Consultant

Donnelly Group; Derry/Londonderry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

30 Days Holiday

Health Cash Back Scheme

Employee Assistance Programme

Pension Provision & Life Assurance

Cycle to Work Scheme

Discounted Private Medical Cover

Retail Discounts through BenefitHub

Job summary

Donnelly Group in Northern Ireland invites you to join the Trainee Customer Consultant Programme, a fast-track path through Toyota Academy, offering hands-on training and a recognised qualification while earning a salary.

You'll learn product knowledge, customer engagement and selling skills, supported by world-class development that could lead to management roles after completion. A strong focus on communication, professionalism and learning is encouraged throughout the programme.

Qualifications

• Full UK driving licence
• Eligibility to work in the UK
• Willingness to travel for training sessions
• Two A Levels or equivalent quality
• GCSE Maths and English

Responsibilities

• Determine customer needs and offer advice and product knowledge
• Interact with customers and build rapport quickly
• Engage with Toyota products and services and convey information clearly
• Participate in the 12-week Trainee Customer Consultant programme and progress through the Academy

Skills

Communication

Curiosity

Confidence

Attention to detail

Energy

Customer service

Education

Two A Levels or equivalent

GCSE Maths & English

Tools

MS Word

PowerPoint

Excel

Job description

Are you looking for your next challenge? Ready to join the largest owned family owned motor retailer in Northern Ireland?”

Does this sound like you? We are looking for ambitious individuals with:

• Excellent communication skills – listening is as important as talking in our industry.
• Curiosity – a desire to learn about our customers, our products and our new technologies.
• Confidence – a personality that will welcome and engage our customers.
• An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience.
• Energy – to motivate yourself, enthuse others and achieve performance targets.

As one of the leading Toyota Centres in the UK we are passionate about ensuring our customers are always put first every day, everywhere.

Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?

About The Role

The Trainee Customer Consultant Programme offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of the brightest young talent, as well as the chance to "earn while you learn". Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation.

Whilst working for Donnelly Group the programme is delivered through the Toyota Academy, our outstanding learning & development organisation – the Programme targets and develops high calibre people like you, seeking to establish a professional automotive career. As a Trainee Customer Consultant you will be part of a new Toyota initiative which fast tracks you through the 12-week programme and onto the Academy’s development path, leading to a full industry-recognised accreditation and potentially into management.

As soon as you graduate from the programme you are rewarded immediately with a competitive benefits package and performance related bonuses.

Person Specification:
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.

The role involves determining a customer's needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and also with your colleagues.

Employee Benefits

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer

Required Criteria

• A full UK driving licence
• Eligibility to work in the UK
• At least 2 A Levels or equivalent qualification
• Previous relevant work experience
• IT skills, (MS Word, PowerPoint and Excel)
• GCSE Maths and English
• Flexible to work hours required to carry out the role effectively and travel (to the training sessions)

About The Company

Careers at Donnelly Group

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

Five shared values. One Donnelly family.

• Team Ethos
• Integrity
• Passion
• Trust & Respect
• Innovation

Employee Benefits

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed