Service Technician - Volkswagen Group

Donnelly Group; Dungannon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 Days’ Holiday

Health Cash Back Scheme

Employee Assistance Programme

Enhanced Maternity & Paternity Pay

Pension Provision & Life Assurance

Discounted Private Medical Cover

Cycle to Work Scheme

Continuous Development & Learning

Job summary

Donnelly Group in Dungannon is seeking a Service Technician to diagnose, repair, and service Volkswagen Group vehicles while delivering an exceptional customer experience. You will have access to manufacturer pathway training to support your ongoing development.

Key duties include road tests, proper parts handling, and maintaining quality service throughout the customer journey; a minimum of two years post‑qualification experience and a full UK driving licence are required.

Qualifications

• Fully qualified – NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC).
• Minimum of 2 years post‑qualification experience in a technician role.
• Full valid driving licence.
• Prior use of manufacturer diagnostic equipment (training provided).

Responsibilities

• Diagnose, repair, and service Volkswagen Group vehicles.
• Carry out road tests to ensure quality standards.
• Handle and store vehicle parts correctly.
• Deliver a high‑quality customer experience throughout the service journey.

Skills

Customer Service

Effective Listening

Technical Skills

Exceeding Customer Expectations

Mechanical Vehicular Repairs

Education

NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent

Tools

Manufacturer diagnostic equipment

Job description

About The Role

There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen, Škoda, Seat & Cupra showrooms now open in Dungannon, we can offer excellent facilities, industry‑leading pay, and full manufacturer training to support your continued development.

As a Service Technician, you’ll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, you’ll have the opportunity to build on your expertise through the Volkswagen Group manufacturer pathway, ensuring your career continues to grow with structured training and support.

About The Role

Responsibilities

• Diagnose, repair, and service Volkswagen Group vehicles
• Carry out road tests to ensure quality standards
• Handle and store vehicle parts correctly
• Deliver a high‑quality customer experience throughout the service journey

Candidate Requirements

• Fully qualified – NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)
• Minimum of 2 years post‑qualification experience in a technician role
• Prior use of manufacturer diagnostic equipment (training provided)
• Full valid driving licence
• High attention to detail and commitment to delivering quality work
• Enthusiasm for personal development and progression through the Volkswagen Group manufacturer pathway

Employee Benefits

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

Not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.

Donnelly Group is an equal opportunities employer.

Required Criteria

• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC)
• It is essential that the person has at least 2 years’ experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
• Prior use of diagnostic equipment such as snap on or launch however full training will be provided

Skills Needed

Customer Service, Effective Listening, Technical Skills, Exceeding Customer Expectations, Mechanical Vehicular Repairs

About The Company

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family‑owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

Five shared values. One Donnelly family.

• Team Ethos
• Integrity
• Passion
• Trust & Respect
• Innovation

Employee Benefits

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed