Toyota Trainee Customer Consultant

Donnelly-Group-Ni; Derry/Londonderry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

30 Days Holiday — increasing with long

Health Cash Back Scheme

Employee Assistance Programme

Enhanced Maternity & Paternity Pay

Pension Provision & Life Assurance

Private Medical Cover

Retail Discounts

Cycle to Work Scheme

Professional development

Employee discounts

Job summary

Donnelly Group is recruiting for a Toyota Trainee Customer Consultant in Derry/Londonderry to join one of the UK’s leading Toyota Centres. The programme lets you "earn while you learn" as you start a professional automotive career with Toyota Academy and a clear pathway to management.

The 12-week fast-track trainee scheme develops high-calibre individuals through the Toyota Academy, with a competitive benefits package and opportunities to progress after graduation.

Qualifications

• Excellent communication, listening is as important as talking.
• Curiosity to learn about customers, products and technologies.
• Confident, professional appearance and strong verbal/written communication.
• Eye for detail to capture information accurately and follow processes.
• Energy to motivate yourself and achieve targets.

Responsibilities

• Interact with customers to determine needs and offer advice and product knowledge.
• Engage quickly with customers to build rapport and deliver excellent service.
• Participate in the Toyota Academy and trainee programme.
• Progress through the 12-week fast-track programme toward a formal accreditation and potential management path.

Skills

Excellent communication

Curiosity

Confidence

Attention to detail

Energy

Education

A Levels or equivalent

GCSE Maths and English

Tools

MS Word

PowerPoint

Excel

Job description

Toyota Trainee Customer Consultant

Are you looking for your next challenge? Ready to join the largest owned family owned motor retailer in Northern Ireland?”

Does this sound like you? We are looking for ambitious individuals with:

• Excellent communication skills – listening is as important as talking in our industry.

• Curiosity – a desire to learn about our customers, our products and our new technologies.

• Confidence – a personality that will welcome and engage our customers.

• An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience.

• Energy – to motivate yourself, enthuse others and achieve performance targets.

As one of the leading Toyota Centres in the UK we are passionate about ensuring our customers are always put first every day, everywhere.

Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?

About the role

The Trainee Customer Consultant Programme offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of the brightest young talent, as well as the chance to "earn while you learn". Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation.

Whilst working for Donnelly Group the programme is delivered through the Toyota Academy, our outstanding learning & development organisation – the Programme targets and develops high calibre people like you, seeking to establish a professional automotive career. As a Trainee Customer Consultant you will be part of a new Toyota initiative which fast tracks you through the 12-week programme and onto the Academy’s development path, leading to a full industry-recognised accreditation and potentially into management.

As soon as you graduate from the programme you are rewarded immediately with a competitive benefits package and performance related bonuses.

Person Specification:
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.

The role involves determining a customer's needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and also with your colleagues.

Employee Benefits

• 30 Days’ Holiday — increasing with long service

• Health Cash Back Scheme

• Employee Assistance Programme — including GP Anytime

• Enhanced Maternity & Paternity Pay

• Pension Provision & Life Assurance

• Access to Discounted Private Medical Cover

• Retail Discounts through BenefitHub

• Cycle to Work Scheme

• Kingsbridge Diamond Membership Club

• Continuous Development & Learning

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer

About the company

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Required Criteria

• A full UK driving licence
• Eligibility to work in the UK
• At least 2 A Levels or equivalent qualificationPrevious relevant work experience
• IT skills, (MS Word, PowerPoint and Excel)
• GCSE Maths and English
• Flexible to work hours required to carry out the role effectively and travel (to the training sessions)