Service Technician

Donnelly Group; Enniskillen; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Market-leading salary

Manufacturer training

30 days annual leave

Pension

Life insurance

Healthcare benefits

Cycle to Work Scheme

Long Service Awards

Enhanced maternity & paternity leave

Career progression opportunities

Job summary

Donnelly Group Enniskillen is seeking a Service Technician to diagnose, repair and service vehicles while delivering an exceptional customer experience. You will build expertise through the Volkswagen Group pathway with structured training and support to advance your career.

The role offers market-leading pay and a comprehensive benefits package including 30 days leave, pension, life insurance, healthcare, and a cycle-to-work scheme.

Qualifications

• Must have NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC).
• Minimum 2 years post-qualification experience in a technician role.
• Prior use of manufacturer diagnostic equipment with training provided.
• Full valid UK driving licence.
• Excellent attention to detail and commitment to quality work.
• Enthusiasm for progression through Volkswagen Group pathway.

Responsibilities

• Diagnose, repair, and service vehicles.
• Carry out road tests to ensure quality standards.
• Handle and store vehicle parts correctly.
• Deliver a high-quality customer experience throughout the service journey.

Skills

Customer Service

Effective Listening

Technical Skills

Exceeding Customer Expectations

Mechanical Vehicular Repairs

Education

NVQ Level 3 in Light Vehicle Maintenance & Repair or City & Guilds/BTEC

Level 3 or equivalent (City & Guilds, BTEC)

Tools

Manufacturer diagnostic equipment (Snap-on/Launch)

Job description

About The Role

There has never been a more exciting time to join Donnelly Group and advance your career. At Donnelly Group Enniskillen we can offer excellent facilities, industry-leading pay, and full manufacturer training to support your continued development.

As a Service Technician, you'll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, you'll have the opportunity to build on your expertise through the manufacturer pathway, ensuring your career continues to grow with structured training and support.

Responsibilities

• Diagnose, repair, and service vehicles
• Carry out road tests to ensure quality standards
• Handle and store vehicle parts correctly
• Deliver a high-quality customer experience throughout the service journey

Candidate Requirements

• Fully qualified – NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)
• Minimum of 2 years post-qualification experience in a technician role
• Prior use of manufacturer diagnostic equipment (training provided)
• Full valid driving licence
• High attention to detail and commitment to delivering quality work
• Enthusiasm for personal development and progression through the Volkswagen Group manufacturer pathway

What We Offer:

• Market-leading salary plus performance-related bonus
• Manufacturer training support to ensure continued career progression
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Required Criteria

• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC)
• It is essential that the person has at least 2 years’ experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
• Prior use of diagnostic equipment such as snap on or launch however full training will be provided

Skills Needed

Customer Service, Effective Listening, Technical Skills, Exceeding Customer Expectations, Mechanical Vehicular Repairs

About The Company

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

• Team Ethos
• Integrity
• Passion
• Trust & Respect
• Innovation

Employee Benefits

Supporting our people at work and beyond.

• 30 Days' Holiday - increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme - including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed