Trainee Customer Consultant - Toyota

Fish Brothers (Swindon) Limited; Swindon; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

23 - 27 days holiday plus bank

Pension Contribution Matching

Life Assurance

Health Cash Plan

Enhanced Maternity and Paternity Pay

Referral Bonuses

Salary Sacrifice Nursery & Cycle to  -

Job summary

Fish Brothers (Swindon) Limited is offering an exciting opportunity for a Trainee Customer Consultant in Swindon. The role provides full training from a dedicated Toyota team and support within the Fish Brothers Toyota Centre to develop customer care and showroom skills.

You will assist customers, manage inquiries, and help explain our in-car technology. The position demands strong communication, curiosity about automotive services, and a can-do attitude.

Qualifications

• A Level or equivalent as a minimum.
• Strong communication skills.
• Enjoy listening and engaging with other people.
• Able to work independently and as part of the Toyota team.

Responsibilities

• Assist with general showroom activities, engaging with customers, managing phone calls and social media queries and keeping data up to date.
• Assist the customer with understanding our in-car technology.
• Participate fully in all scheduled activities including sessions at the Academy, learning reviews with your manager and mentor.

Skills

Communication skills

Active listening

Independent worker

Team collaboration

Education

A Level or equivalent

Job description

Working Hours 40 hours per week Monday to Friday

Benefits

• 23 - 27 days holiday plus bank holidays & birthday leave
• Pension Contribution Matching
• Life Assurance
• Health Cash Plan
• Enhanced Maternity and Paternity Pay
• Referral Bonuses
• Salary Sacrifice Nursery & Cycle to Work

Salary £27,000 per annum

Closing Date 01/11/2026

At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us — and now we’re looking for the next person to join our journey.

Fish Brothers Toyota are one of the leading Toyota Centres in the UK and are passionate about ensuring our customers are always put first - every day, everywhere.

We have an exciting opportunity for a person looking to start their career within the motor industry as a Trainee Customer Consultant.

With full training and support from a dedicated Toyota team and support and guidance from within the Fish Brothers Toyota Centre this is a fabulous opportunity that requires an exceptional candidate.

As a Trainee Customer Consultant you will work with the wider team to ensure that we provide the highest level of customer care and satisfaction at all times. You will assist with general showroom activities, engaging with customers, managing phone calls and social media queries and keeping data up to date. You will also have the opportunity to assist the customer with understanding our unique in-car technology. As part of the traineeship you will participate fully in all scheduled activities including the sessions at the Academy, keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor

We are looking for a candidate who has an interest in the Automotive sector, is curious and willing to learn, develop and keep up to date with complex information, who is able to take initiative and ownership of issues, is proactive, and has a ‘can-do’ attitude. You will need to have a good standard of education (A Level or equivalent as a minimum), strong communication skills, enjoy listening and engaging with other people and be able to work both independently and as part of the Toyota team.

Hours of work : 40 hours per week, 8am till 5pm with an unpaid lunch break of 1 hour.

In return we offer a salary of £27,000 per annum, 23 days holiday plus statutory bank holidays (rising to 27 days with length of service), contributory pension scheme, staff discount on products and services, cycle to work scheme, employee and customer referral schemes, Healthcare Cash Plan and life assurance (last 3 subject to a qualifying period).

Diversity, Equity & Inclusion

At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.

We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply — including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.

If you require any reasonable adjustments during the recruitment process, please let us know — we’ll do our best to accommodate your needs.

Registered Address: Ashworth RoadSwindonSN5 7UZ

VAT No. 618149337

Company Name: Fish Brothers (Swindon) Limited

Company Number: 2583215

RFC: 706125

Fish Brothers (Swindon) Ltd is authorised and regulated by the Financial Conduct Authority. FRN: 706125. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. We typically receive a fixed commission calculated by reference to the vehicle age, model or amount you borrow, for introducing you to a lender but this does not affect the interest you pay on the agreement, which is set by the lender.

For the sale of general insurance, Fish Brothers (Swindon) Limited (706125) is an Appointed Representative of Automotive Compliance Ltd (FRN 497010), which is authorised and regulated by the Financial Conduct Authority). Automotive Compliance Ltd’s permissions as a Principal Firm allows Fish Brothers (Swindon) Limited to act as an agent on behalf of the insurer for insurance distribution activities only.