Sales Executive - Volkswagen

Donnelly-Group-Ni; Enniskillen; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

30 Days' Holiday - increasing withlong

Health Cash Back Scheme

Employee Assistance Programme - GP

Enhanced Maternity & Paternity Pay

Pension Provision & Life Assurance

Discounted Private Medical Cover

Retail Discounts through BenefitHub

Cycle to Work Scheme

Continuous Development & Learning

Job summary

Donnelly Group Enniskillen is hiring a Sales Executive for Volkswagen to guide customers through the vehicle purchase journey from enquiry to handover, building rapport and identifying needs. You will present suitable vehicle and finance options while delivering an exceptional customer experience across the process.

Responsibilities include achieving KPIs, delivering high levels of customer satisfaction, and providing expert advice on finance and insurance products.

Qualifications

• Previous automotive experience.
• A full valid driving licence is essential.
• High level of IT literacy including MS Office.
• Strong planning and organisational skills.
• Excellent communication and presentation skills.
• Ability to work under pressure.
• Be able to work independently and also as part of a team.
• Driven to meet targets.
• Time management skills.
• Experience of Kerridge or another CRM system would be advantageous but not essential.

Responsibilities

• Guide customers through the vehicle purchase journey from enquiry to handover.
• Build rapport with new and existing customers and identify their needs.
• Present suitable vehicle and finance options.
• Deliver an exceptional customer experience at all stages.
• Provide expert and prompt advice on finance and insurance products.
• Listen to customer requirements and provide solutions to their needs.
• Achieve personal and team KPIs and high customer satisfaction.

Skills

Automotive experience

Driving licence

MS Office

IT literacy

Planning & organisation

Communication skills

Presentation skills

Teamwork

Target driven

Time management

CRM systems (Kerridge)

Job description

Sales Executive - Volkswagen

As Donnelly Group Enniskillen continues to grow its Volkswagen business, there has never been a more exciting time to join our team. We offer excellent career development opportunities, competitive earnings, and manufacturer-approved training to help you build a successful career in the motor industry.

As a Sales Executive, you'll be responsible for guiding customers through the vehicle purchase journey - from initial enquiry to final handover. You'll build rapport with new and existing customers, identify their needs, and present suitable vehicle and finance options.

Just as importantly, you'll deliver an exceptional customer experience at every stage of the process, ensuring every customer receives the highest standard of service while representing both Donnelly Group and Volkswagen with professionalism and enthusiasm.

About the role

You will be responsible for achieving company targets, securing repeat customer business and building strong relationships.

Some responsibilities will be, but are not limited to;

• Achieving personal and team KPIs

• Delivering a high level of customer satisfaction to every customer

• Providing expert and prompt advice to new and existing customers regarding finance and insurance products available
  Listening to customer requirements and providing solutions to their needs

Skills and Competencies Required:

• Previous automotive experience.

• A full valid driving licence is an essential requirement for this role.

• A high level of IT literacy, including knowledge of MS Office

• Strong planning and organisational skills

• Excellent communication and presentation skills

• Ability to work under pressure

• Be able to work independently and also as part of a team

• Positive, confident, determined approach

• Driven to meet targets

• Time management skills

• Experience of Kerridge or another CRM system would be advantageous but not essential

Employee Benefits

• 30 Days' Holiday - increasing with long service

• Health Cash Back Scheme

• Employee Assistance Programme - including GP Anytime

• Enhanced Maternity & Paternity Pay

• Pension Provision & Life Assurance

• Access to Discounted Private Medical Cover

• Retail Discounts through BenefitHub

• Cycle to Work Scheme

• Kingsbridge Diamond Membership Club

• Continuous Development & Learning

This is not an exhaustive list of duties, and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short-listing criteria to facilitate the short-listing process.

Donnelly Group is an equal opportunities employer.

About the company

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland's largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Required Criteria

• Driven to meet targets
• Excellent communication and presentation skills
• A high level of IT literacy, including knowledge of MS Office
• A full valid driving licence is essential
• Be able to work independently and also as part of a team
• Previous experience in a similar Sales role

Desired Criteria

• Experience of Kerridge or another CRM system would be advantageous but not essential
• Experience in a Sales role in the Automotive Industry