Tour Host

The Travel Corporation; London; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a Tour Host to provide exceptional service during tours in London. This role involves engaging with guests, ensuring smooth operations, and addressing any issues that arise during the tours. If you are a people person with strong customer service skills and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that is committed to delivering unforgettable travel experiences and making a positive difference in the industry. Your passion for service and ability to adapt will be key to thriving in this role.

Qualifications

• Experience in customer service is preferable for this role.
• Strong problem-solving skills and adaptability are essential.

Responsibilities

• Ensure smooth operation of tours and check-in processes.
• Handle guest issues and maintain communication with venues.

Skills

Customer Service Experience

Problem-Solving Skills

Adaptability

Guest-Facing Role

Job description

Job Description

Tour Host (Maternity Cover – 6-12 Months, Depending on Business Needs)

Location: London, UK (On-Site)

Salary: £25K GBP

Working Pattern:

Days: 5-day shift pattern, including weekends (Monday to Sunday)

Hours: Between 08:00 and 22:30 (shift-based)

Who We Are

We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, offering unique and rich local experiences, and are dedicated to making sure travel is easy and enjoyable.

About Evan Evans

Evan Evans Tours, part of The Travel Corporation (TTC), is the UK’s leading day tour operator. Since 1933, we’ve offered unforgettable sightseeing experiences across London, Windsor, Stonehenge, Bath, Edinburgh, and Paris. Our head office also serves as a passenger departure lounge for many of our tours.

Key Responsibilities:

• Working within the Guest Services team to ensure the smooth running and operation of our ABBA Voyage and Warner Bros. Studio Tour.
• Checking-in guests
• Welcoming guests on board our coaches
• Liaising with venues with regards to tickets
• Dealing with any issue which might arise (i.e.. coach delay etc.)
• Handling coach departures from the venue back to London
• Ensuring that all paperwork for the departure is accurately prepared and checked.
• Ensuring a smooth communication and cooperation between you, our office, and the venue teams

About You!

• Customer service experience is preferable.
• A people person who thrives in a guest-facing role.
• Familiarity with key venues or attractions is a plus
• Ability to work on your own initiative, both independently and as part of a team
• Strong problem-solving skills and adaptability
• Flexible to work across different shift patterns

Ready to Join Us? Apply today!

For more about us, visit www.ttc.com.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!