Restaurant Host

Strand Palace Hotel; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant team at a renowned hotel in central London, dedicated to providing exceptional service and unforgettable dining experiences. As a Hostess, you will play a crucial role in creating a warm and welcoming atmosphere for guests. This position offers numerous benefits, including paid learning opportunities, free meals during shifts, and a range of discounts. With a focus on quality interactions and a commitment to sustainability, this role is perfect for individuals who thrive in a dynamic environment and are passionate about customer service. Start your journey with a company that values creativity and fun!

Benefits

Career development courses

Access to earned wages via Wagestream

Free meals on shift

‘Introduce a Friend’ bonus scheme

Free laundry and dry cleaning

Free gym and Yoga classes

½ day paid time off on birthday

Regular social outings

Paid volunteering day

Life assurance scheme

Qualifications

• Experience in a customer-facing role is preferable.
• Passion for delivering excellent service and creating memorable experiences.

Responsibilities

• Welcome guests warmly and verify their booking details.
• Escort guests to their tables and take beverage orders.
• Ensure billing accuracy and process payments correctly.

Skills

Customer Service

Communication Skills

Food and Beverage Knowledge

Attention to Detail

Education

High School Diploma

Job description

Develop your career at Strand Palace – Great Place to Work 2024

Join our team at Strand Palace, located in the heart of central London. We are seeking a dedicated Hostess to provide a warm and welcoming experience for our guests, ensuring exceptional service and memorable dining experiences. Help us bring our mission of ‘Serving London Love’ to life!

Your Benefits

Working at Strand Palace offers numerous perks, including:

• Career paths with paid learning & development courses, including apprenticeships
• Access to your earned wages whenever needed via Wagestream – no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• ‘Introduce a Friend’ bonus scheme earning you up to £300
• Free laundry and dry cleaning
• Free gym and Yoga classes
• ½ day paid time off on your birthday
• Regular social outings and parties, such as team nights out with free drinks and food
• Paid volunteering day
• Life assurance scheme
• 24-hour access to free and confidential employee assistance helplines
• Free use of the hotel gym
• North Bank discount card
• Cashback plan for dental, vision, and physiotherapy
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional discounted rates at hotels worldwide, including L+R Hotels

What You Will Be Doing

• Welcoming guests warmly to the restaurant and verifying their booking details, liaising with the Restaurant Manager as needed
• Escorting guests to their tables and taking beverage orders
• Being knowledgeable about food and drinks, offering suggestions and recommendations
• Ensuring billing accuracy and processing payments correctly

What We’re Looking For

• A person who naturally strives to create unforgettable guest experiences
• Passion for delivering excellent service
• Confidence in communicating professionally with guests
• Previous experience is preferable

What We’re About

As a Great Place to Work, Strand Palace fosters a vibrant culture centered on quality interactions, exceptional service, and a touch of fun. We value qualities such as confidence, creativity, and personable nature. If these traits resonate with you, Strand Palace could be your ideal workplace.

We host staff lunches, charity walks, baked goods, and regular town hall meetings to promote well-being and team bonding. Additionally, Strand Palace is committed to sustainability, having received the Green Key award for two consecutive years and participating in the Future Plus programme to support environmental and social initiatives.

Ready to start your journey with Strand Palace?

Apply now and join our team.