Seasonal Palace Host - Kensington Palace

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated team as a Palace Host at Kensington Palace, where you will provide exceptional customer service and create memorable experiences for visitors. This role involves managing entrance procedures, assisting with ticketing, and ensuring visitor safety in a historic setting. As part of an independent charity, you will contribute to making royal heritage accessible to all while working in a vibrant and engaging environment. This seasonal position offers a unique opportunity to be part of an exciting exhibition, supporting the rich stories of royal fashion and history. Embrace the chance to grow professionally while enjoying your work!

Qualifications

• Experience in customer service and security is essential.
• Positive attitude and flexibility to adapt to visitor needs.

Responsibilities

• Provide exceptional customer service and ensure safety and security.
• Manage entrance procedures and support visitor experience.

Skills

Customer Service

Security

Teamwork

Adaptability

Job description

The provided job description has a generally acceptable structure but can benefit from improved formatting for clarity and readability. It contains some repetitive content and minor inconsistencies that can be streamlined. Below is a refined version that maintains the original information while enhancing its presentation:

Seasonal Palace Host - Kensington Palace, London

Client: History Royal Palaces

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 32ff594cc5e3

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

About the Role

As a Palace Host at Kensington Palace, you will be part of a team responsible for providing exceptional customer service, ensuring safety and security, and creating memorable experiences for visitors. Your duties will include bag searching, ticket scanning, wayfinding, distributing and collecting the Digital Visitor Guide (audio-guide), and managing entrance procedures including queue management. You may also support other roles as needed to enhance the visitor experience.

Working Hours: 38.75 hours per week, 09:30 - 18:15 (including weekends). The seasonal contract runs from ASAP until 31st August 2025.

About Us

We are an independent charity dedicated to caring for six of the world's most magnificent palaces. Our mission is to bring these historic spaces and their stories to life, making them meaningful and accessible to all.

Exhibition: ‘Dress Codes’

This exhibition explores the conventions of royal clothing and the influence of fashion. Highlights include pieces worn by Queen Elizabeth II, Diana, Princess of Wales, Dame Vivienne Westwood, Princess Margaret, and Queen Victoria. We are seeking seasonal staff to support the operation of this exciting exhibition.

Candidate Profile

The ideal candidate will have experience in customer service, security, and teamwork. A positive, flexible attitude and the ability to adapt to visitor needs are essential.

For more details, please refer to the attached job profile and person specification.

Application Details

Closing Date: Ongoing. Interviews will be conducted as suitable candidates apply.

We are a charity committed to inclusivity and supporting your professional growth. Join us and enjoy your work!