Apartment Host

Accor Hotels; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking dynamic individuals to join their team at The Hoxton Shepherd’s Bush. This role focuses on providing exceptional guest experiences, managing meeting room logistics, and ensuring top-notch service in a vibrant and welcoming environment. With a commitment to quality and a passion for hospitality, you will thrive in a supportive atmosphere that values individuality and teamwork. Enjoy competitive pay, generous benefits, and opportunities for growth while being part of a fun and engaging workplace culture. If you're ready to make a memorable impact, this is the place for you!

Benefits

28 days holiday

Health cash plan

Free meals during shifts

Discounts across Ennismore brands

Annual free night at The Hoxton

Career progression opportunities

Volunteer leave

Enhanced family leave policies

Regular team social events

Confidential support hotline

Qualifications

• Experience in a busy Front of House role with a focus on guest satisfaction.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Comfortable with technology and willing to learn.

Responsibilities

• Provide a welcoming experience for guests and manage meeting room logistics.
• Ensure top quality food and beverage services for events.
• Handle administrative tasks and collaborate with the hotel team.

Skills

Guest Satisfaction

Multitasking

Organizational Skills

Technology Proficiency

Team Collaboration

Communication Skills

Attention to Detail

Job description

Company Description

The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush, an eclectic and diverse neighborhood. It features 237 playfully designed bedrooms, an all-day restaurant - Chet’s serving Thai American comfort food, a large open lobby with vintage seating and cozy corners, a central wraparound bar and terrace. It is perfectly situated for exploring West London.

Chet’s offers a Thai-Americana menu combining fragrant flavors and smoky textures from Thailand and the surrounding region with comforts from the classic American diner.

Job Description

What you’ll do…

1. Provide a welcoming and memorable experience for guests, from a warm Hox welcome to handling questions and requests.
2. Manage meeting room logistics, knowing the details of who’s who and what’s what.
3. Maintain the meeting room area, ensuring all rooms are set up correctly and kept tidy.
4. Oversee meeting room maintenance, billing, check-in and check-out processes for events.
5. Ensure food and beverage services in the space are top quality and guests have everything they need.
6. Collaborate with the hotel team to provide excellent guest experiences from arrival to departure.
7. Handle administrative tasks such as expenses, lists, and stationary orders.
8. Be comfortable with technology, understanding inputs like HDMI, USB, and different operating systems, and willing to learn as needed.

Qualifications

What we’re looking for…

1. Experience in a busy Front of House role, with a genuine care for guest satisfaction.
2. Authentic individuals seeking a place to be themselves.
3. Passion for hospitality, whether for food, drinks, events, or accommodations.
4. Ability to leave guests with a positive, memorable impression.
5. Team players who are humble and ready to contribute.
6. Open to doing things differently and trying new approaches.
7. A friendly, humorous personality that can build rapport easily.
8. Organized, capable of multitasking and prioritizing effectively.
9. Intuitive in understanding guest needs before they express them.
10. Skilled at building and nurturing lasting relationships.
11. Attentive to detail and committed to quality work.

Additional Information

What’s in it for you…

• Competitive salary up to £16/hour including TRONC.
• 28 days holiday (including bank holidays), pension, and life insurance.
• Health cash plan supporting physical and mental wellbeing.
• Confidential support hotline and mental health first aiders.
• Retail and hospitality perks through our partners.
• Free stay at The Hoxton and a meal for two upon joining.
• Free meals during shifts.
• Discounts across the Ennismore family of brands.
• Annual free night at The Hoxton and milestones bonuses.
• Opportunities for career progression and skill development.
• Volunteer leave and participation in diversity and inclusion events.
• Regular team social events and celebrations.
• Enhanced family leave policies.