Tour Coordinator

Travail Employment Group; Burgess Hill; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Perkbox after probation

Company social events

Job summary

Travail Employment Group in Burgess Hill is seeking a Tour Coordinator to manage educational tours from booking to completion, ensuring a smooth, customer‑focused experience. The role is based in Burgess Hill with permanent, full-time hours and a clear progression path within a well‑established travel and educational tours organisation.

The successful candidate will coordinate itineraries, travel plans and documentation, handle bookings and queries, and support administrative duties while

Qualifications

• Excellent organisational and communication skills.
• Experience in administration, travel, events or customer service.
• Proficiency with MS Office and ability to stay calm under pressure.

Responsibilities

• Managing tours through the full lifecycle from booking confirmation to post-tour feedback.
• Preparing detailed itineraries and travel plans.
• Coordinating transport, accommodation and tour arrangements.
• Processing bookings, amendments and cancellations.
• Producing travel documentation, travel packs and invoices.
• Building strong relationships with group leaders, suppliers and colleagues.
• Handling customer queries by phone and email.
• Maintaining accurate records and documentation.
• Supporting inspection visits and tour planning activities.
• Assisting the wider team with administrative duties as required.

Skills

Organisational skills

Communication skills

Customer service

Tools

Microsoft Office

Job description

Tour Coordinator

£24,000 per annum, Burgess Hill, Monday to Friday 9:00am-5:15pm, Permanent, 25 days holiday, Perkbox after probation, company socials.

The Role

An exciting opportunity for a Tour Coordinator to join a well-established travel and educational tours organisation based in Burgess Hill. Reporting to the Tour Coordinator Supervisor, the Tour Coordinator will be responsible for managing tours from confirmation through to completion, ensuring every trip runs smoothly and delivers an excellent experience for customers.

• Managing tours through the full lifecycle from booking confirmation to post-tour feedback
• Preparing detailed itineraries and travel plans
• Coordinating transport, accommodation and tour arrangements
• Processing bookings, amendments and cancellations
• Producing travel documentation, travel packs and invoices
• Building strong relationships with group leaders, suppliers and colleagues
• Handling customer queries by phone and email
• Maintaining accurate records and documentation
• Supporting inspection visits and tour planning activities
• Assisting the wider team with administrative duties as required

Requirements

The successful Tour Coordinator will possess excellent organisational and communication skills with a keen eye for detail. Experience within administration, travel, events or customer service environments would be highly desirable. A warm and professional approach, strong written and verbal communication skills, proficiency with Microsoft Office and the ability to remain calm under pressure are all highly desirable. The ability to build strong working relationships and a willingness to go the extra mile are highly desirable attributes for this Tour Coordinator position.

Company Information

This growing organisation specialises in delivering educational tours and ski trips, working closely with customers, group leaders and suppliers to create memorable travel experiences. The business prides itself on its supportive team environment, customer-focused approach and commitment to delivering exceptional service. Employees are encouraged to collaborate, develop their skills and contribute to the continued success of the organisation.

Package

• Salary of £24,000 per annum
• Monday to Friday working hours, 9:00am-5:15pm
• 25 days holiday
• Perkbox after successful probation
• Company social events
• Summer working hours of 10:00am-3:00pm as recognition for additional winter commitments
• Permanent full-time position
• Immediate start available