Tour Coordinator - Travel Industry

Equity; Brighton; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Statutory bank holidays

20 days annual leave (increasing with

an extra day off for your birthday

learning and development days

Job summary

Equity in Brighton is seeking a Tour Coordinator to progress the organisation of our trips and ensure a great customer experience through seamless communication at every step. You will be the main point of contact for teachers and group leaders, handling queries and building lasting relationships.

You will also develop strong connections with external partners, making reservations and ensuring memorable trips for students, while learning and growing a career in travel in a hybrid work setting.

Qualifications

• Customer service experience.
• Strong organisation and admin skills.
• Excellent communication skills.
• A good command of all MS Office applications.
• An interest in travel and knowledge about some of our destinations.
• Fluency in a European language (French, Italian, Spanish, German) would be an advantage.

Responsibilities

• Progress the organisation of trips and ensure a great experience for customers.
• Main point of contact for teachers and group leaders, handling queries.
• Build relationships with external partners, making reservations and securing a good experience for customers with suppliers.
• Opportunity to learn, grow and develop a career within the travel industry.

Skills

Customer service

Organisation

Communication

MS Office

Travel interest

European language (advantage)

Job description

About us

Equity is an ambitious school tour operator based in Brighton. For over 90 years, we’ve been working with schools, colleges and clubs to deliver bespoke trips all over the world, creating lasting memories. We have a diverse team of people who are passionate about travel and its ability to help people learn and grow. We're also a business that respects and develops its people - and that starts from the recruitment process where we commit to give feedback on every application received.

About the role

Working within a team of Tour Coordinators, your role is to progress the organisation of our trips, ensuring our customers receive a great experience through seamless communication at every step of their journey. As the main point of contact for teachers and group leaders, you’ll handle all queries and use all interactions to build connections and long lasting relationships. You'll also build strong relationships with our external partners, making reservations and securing a good experience for our customers with our suppliers. It's an opportunity to learn, grow and develop a career within the travel industry.

About the skills, knowledge and experience we’re after

• Customer service experience
• Strong organisation and admin skills
• Excellent communication skills
• A good command of all MS Office applications
• An interest in travel and knowledge about some of our destinations
• Fluency in a European language (French, Italian, Spanish, German) would be an advantage

About the person

We’re looking for someone who is able to build relationships with others to get the best experience for our Party Leaders and students whilst ensuring each and every trip is profitable for us. You'll be unphased by handling a large volume of bookings with accuracy and attention to detail. You should also be keen to learn more about our products and destinations, with a genuine interest in travel.

Application Process

We're open to applications from all backgrounds. If we need to make any adjustments during the selection process just let us know.

We're also proud to be part of the Circle Back initiative where we commit to giving feedback at every step of our recruitment process.

Work Arrangements

This role offers hybrid working with at least 3 days a week based in our Brighton office and 4 days during our busy winter season.

Benefits and culture

• Statutory bank holidays
• 20 days annual leave (increasing for each year of service up to 25 days)
• an extra day off for your birthday
• learning and development days to help you grow your skills and experience

We have an informal culture which prides itself on being warm, empathetic and always human—putting people first.

We are a disability confident employer.