Customer Service & Operations Coordinator

Pure Resourcing Solutions Limited; Kelvedon Hatch; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays, rises

Hybrid working after probation

Team events

Competitive salary + commission

Transport needed due to location

Job summary

Pure Resourcing Solutions Limited is seeking a Customer & Operations Coordinator to join a travel company near Witham, Essex. You will organise and plan trips to meet client requests, delivering personalised itineraries and exceptional service.

The role is Monday to Friday, 09:00-17:00, with hybrid working after probation. You will build relationships with customers, manage bookings, advise on travel and accommodation, and liaise with internal and external stakeholders to hit company targets.

Qualifications

• Proven experience delivering great customer service.
• Ability to resolve problems, work well under pressure and meet deadlines.
• Prioritising and managing workload in a fast paced environment.
• Able to use Microsoft packages and computer systems.
• A team player but also able to work alone when needed.
• Excellent verbal and written communications skills and having a commercial awareness.
• Confidence to speak to customers via phone and email.
• Calm and constructive approach to urgent situations.

Responsibilities

• Building relationships with customers and overseeing bookings.
• Providing advice to customers, from itineraries, to travel and accommodation.
• Using a bespoke IT system as well as standard Microsoft applications.
• Liaising with internal and external stakeholders.
• Working towards company set targets.
• Managing customer accounts and being a key point of contact.
• Ensuring all paperwork and supporting documentation is sent to clients.
• Delivering exceptional customer service to ensure the very highest level of satisfaction.

Skills

Customer service

Problem solving under pressure

Time management

Communication skills

Team player

Commercial awareness

Phone & email communication

Calm approach to urgent situations

Tools

Microsoft Office

Bespoke IT system

Job description

We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham.

Your role as a Customer & Operations Coordinator will be to organise and plan trips, to meet the needs of clients individual requests.

If you thrive in a fast paced and collaborative environment and have strong communication skills.

• Monday to Friday 09:00-17:00
• 25 days holiday + bank holidays, rises with service
• Competitive salary + commission
• Team events
• Hybrid working after probation
• Transport needed due to company location

Main Duties:

• Building relationships with customers and overseeing bookings
• Providing advice to customers, from itineraries, to travel and accommodation
• Using a bespoke IT system as well as standard Microsoft applications
• Liaising with internal and external stakeholders
• Working towards company set targets
• Managing customer accounts and being a key point of contactEnsuring all paperwork and supporting documentation is sent to clients
• Delivering exceptional customer service to ensure the very highest level of satisfaction

Skills needed:

• Proven experience delivering great customer service
• Ability to resolve problems, work well under pressure and meet deadlines
• Priorotising and managing workload in a fast paced environment
• Able to use Microsoft packages and computer systems
• A team player but also able to work alone when needed
• Excellent verbal and written communications skills and having a commercial awareness
• Confidence to speak to customers via phone and email
• Calm and constructive approach to urgent situations

If you have any questions on this role please contact Helen @ Pure for more information