Educational Tours Planner

Travail Employment Group; Burgess Hill; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Perkbox after probation

Company social events

Job summary

Travail Employment Group in Burgess Hill is seeking a Tour Coordinator to manage educational tours from booking to completion, ensuring a smooth, customer‑focused experience. The role is based in Burgess Hill with permanent, full-time hours and a clear progression path within a well‑established travel and educational tours organisation.

The successful candidate will coordinate itineraries, travel plans and documentation, handle bookings and queries, and support administrative duties while

Qualifications

• Excellent organisational and communication skills.
• Experience in administration, travel, events or customer service.
• Proficiency with MS Office and ability to stay calm under pressure.

Responsibilities

• Managing tours through the full lifecycle from booking confirmation to post-tour feedback.
• Preparing detailed itineraries and travel plans.
• Coordinating transport, accommodation and tour arrangements.
• Processing bookings, amendments and cancellations.
• Producing travel documentation, travel packs and invoices.
• Building strong relationships with group leaders, suppliers and colleagues.
• Handling customer queries by phone and email.
• Maintaining accurate records and documentation.
• Supporting inspection visits and tour planning activities.
• Assisting the wider team with administrative duties as required.

Skills

Organisational skills

Communication skills

Customer service

Tools

Microsoft Office

Job description

Travail Employment Group in Burgess Hill is seeking a Tour Coordinator to manage educational tours from booking to completion, ensuring a smooth, customer‑focused experience. The role is based in Burgess Hill with permanent, full-time hours and a clear progression path within a well‑established travel and educational tours organisation.

The successful candidate will coordinate itineraries, travel plans and documentation, handle bookings and queries, and support administrative duties while