Tool Hire Manager

Jewson; Watton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Staff discount

Life assurance

33 days holiday (incl bank holidays)

Discretionary bonus

Job summary

Jewson in Watton is seeking a Tool Hire Manager to lead day-to-day tool hire operations at our Norwich Road Industrial Estate branch. You will supervise the tool hire team, develop customer relationships, and drive growth through proactive cross-selling while ensuring safety and high service standards.

We offer a competitive salary, staff discount, life assurance and 33 days of holiday, plus opportunities for career progression in a supportive, collaborative environment.

Qualifications

• Experience in tool hire is preferred.
• Supervision of a branch tool hire team.
• Active contribution to tool hire growth and profitability through cross-selling.

Responsibilities

• Deli ver day-to-day tool hire activities and deploy resources for safe operations.
• Lead by example, build strong customer relationships to maximise growth.
• Provide guidance and feedback to team members for development.
• Deliver and collect orders timely, ensure equipment is secured and loaded safely.
• Support colleagues in building knowledge of tool hire products.
• Maintain tool hire standards at all times.
• Ensure inventory levels meet customer needs across the local network.

Skills

Tool hire experience

Team supervision

Customer service

Cross-selling

Job description

Jewson a leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Watton branch, who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm

Location: Jewson, Norwich Road Industrial Estate, Linmore Cres, Watton, Thetford, IP25 6DF.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Ensure tool hire standards are always maintained.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We’re Looking For

• Knowledge : Experience in tool hire is preferred.
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case by case basis.