Tool Hire Assistant

Stark Danmark A/S; Winchester; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discretionary bonus

Holiday buying

Discount gym membership

Cycle to Work

Benenden Healthcare

Staff discounts

Retirement savings plan

Life assurance

Enhanced parental leave

Job summary

Jewson, part of Stark UK, is recruiting a Tool Hire Assistant for our Winchester branch. This role involves delivering and collecting customer orders, ensuring safety and accuracy, and providing excellent service with full training provided. A full UK driving licence is essential to operate a 3.5 tonne van and support local customers.

You’ll join a supportive team, build product knowledge, and play a key role in delivering reliable, high‑quality service to customers in the Winchester area.

Qualifications

• No experience required; full training provided.
• Demonstrates enthusiasm and desire to work in a merchant environment.
• Strong customer-facing attitude and willingness to learn.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources to ensure safe operations.
• Lead by example in developing relationships through regular customer interaction and cross selling.
• Deliver and collect customer orders in a timely and accurate manner with proper loading and security.
• Support branch colleagues in building knowledge of tool hire products.
• Carry out pre-delivery checks to ensure tools are clean, safe and operational.
• Complete all delivery paperwork and keep records up to date.
• Inspect, test and carry out basic repairs on tools and small plant.

Skills

Customer service

Teamwork

Driving licence

Positive attitude

Job description

Are you based in the Winchester area? Do you have a passion for working with people? AtJewson, part of Stark UK, we believe that our greatest asset is our people! We'renot just a team;we’rea vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. Ifyou’relooking for a place where your ideas are not just welcomed but celebrated,you’vefound your home! Jewson are recruiting for a Tool Hire Assistant to join the successful and supportive team at our Winchester branch. If you are passionate about delivering great customer service and are looking to launch your career - we want to hear from you! As a Tool Hire Assistant at Jewson, you will play a key role in ensuring customers receive safe, well-maintained equipment and excellent service. No experience required, full training provided! As part of the role, you willbe requiredto drive a 3.5 tonne van to deliver and collect customer orders, so a full UK driving licence is essential.

What you’ll be doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient,effectiveand safe operations
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro‑active cross selling
• Deliver and collect customer ordersin a timely manner, ensuring orders areaccurateand all equipment is secured and loaded/offloaded safelyin accordance withcompany procedures
• Support branch colleagues in building knowledge and competence in tool hire product
• Conduct pre-delivery checks to ensure tools and machinery are clean, safe, and fully operational
• Complete all relevant delivery paperwork and record keeping
• Inspect, test, and carry out basic repairs on a range of tools and small plant (e.g., breakers, saws, mixers, access equipment)

Working Hours: This is a full-time role working Monday-Friday 07:00-16:30 or 7:30-17:00, with the requirement of working every other Saturday from 08:00-12:00.

What you’ll need to have

• Enthusiasm - You radiate positivity andpossessan unyielding passion for the merchant world
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness
• Pride - You take pride in your work and are dedicated to producing top-notch results

What’s in it for you

• Discretionary bonus
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
• Generous employee discounts
• Access to discounts with hundreds of your favourite high street and online retailers
• Retirement savings plan
• Life assurance
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Why STARK? At Jewson we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis. STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry. Together, we give our customers hassle‑free access to the market‑leading, sustainable solutions they need to build responsibly for the future.

At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers. We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day. We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day. We are proud that we offer all our colleagues a great place to work.