Tool Hire Manager

STARK Building Materials UK; Totnes; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Holiday buying

Gym membership discount

Cycle2Work

Benenden Healthcare

Staff discounts

Life assurance

Retirement savings plan

Job summary

Jewson Totnes is seeking a Tool Hire Manager to lead the day-to-day tool hire operations at our Totnes branch, delivering great service and ensuring safe, efficient handling of equipment. You’ll supervise the tool hire team, foster strong customer relationships through regular interaction, and drive growth through proactive cross-selling and upselling.

In this role you’ll ensure accurate orders, maintain inventory levels, and uphold high standards of safety and product knowledge to support the

Qualifications

• Experience in tool hire operations is essential.
• Ability to supervise and develop a small team.
• Strong customer-facing and cross-selling capabilities.
• Proactive, positive attitude with a professional demeanor.

Responsibilities

• Oversee daily tool hire activities and staffing.
• Develop customer relationships and promote cross-selling opportunities.
• Provide guidance and feedback to team members to enhance service quality.
• Ensure accurate order processing and safe handling of gear.
• Maintain knowledge of tools and inventory to meet demand.

Skills

Tool hire experience

Team leadership

Sales skills

Enthusiasm

Integrity

Team spirit

Pride in work

Job description

Jewsona leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Totnes branch, who’s as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7_:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm_

Location: Jewson, Babbage Rd, Totnes, TQ9 5JA.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Ensure tool hire standards are always maintained.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We’re Looking For

• Knowledge : Experience in tool hire is preferred.
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.